Request for Tender - Provision of Managed IT Services - Balranald Shire Council is seeking to engage a suitably qualified and experienced provider to deliver Managed IT Services across all Council sites. The successful tenderer will be responsible for providing responsive helpdesk and end- user support, proactive management and maintenance of IT infrastructure, implementation of essential cybersecurity services, and ensuring strong IT governance. Council is looking for a proactive, reliable, and capable par
Managed IT Services Part A: Desktop, Microsoft 365, and Azure Services ( Service Desk, Onsite Support, Microsoft 365 and Azure Management, Endpoint Management, Application Control, Identity and Access Control, Data Protection, IT Asset Management, Security Services, Remote Access, User Training, Documentation, Governance, and Project Services). Part B: Network and Telephony ( NBN Connectivity, WiFi and LAN Management, Network Segmentation, Telephony System Management, 4G Failover, and Network Documentation).
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Balranald Shire Council is seeking a provider for Managed IT Services. The contract is for three years with two optional one-year extensions. Services include helpdesk and end-user support, IT infrastructure management, cybersecurity implementation, and IT governance. The tender closes on 26 June 2026. The provider must deliver services from Australia. Key requirements include ITIL framework, Essential Eight compliance, data sovereignty within Australia, and a detailed transition plan. The evaluation criteria include service delivery methodology, technical capability, relevant experience, cybersecurity approach, local/regional capability, and price/value for money. Mandatory criteria include completed tender forms, Australian-based service delivery, insurance, and financial standing.
The tender closing date is 26 June 2026 at 2:00 PM AEST.
Monthly invoices must itemise charges by service category. Prices are exclusive of GST and shall remain fixed for the first twelve months, with annual variations based on the ABS Consumer Price Index thereafter.
The evaluation is based on a weighted assessment of service delivery methodology (15%), technical capability (15%), relevant experience (20%), cybersecurity approach (5%), local and regional capability (5%), and price and value for money (40%).
Tenderers must demonstrate financial capacity, have relevant certifications (e. g. , Microsoft Partner, ITIL, ISO ****), and provide evidence of required insurance.
Service credit arrangements for SLA non-compliance will be addressed in the contract.
The last day for clarification queries is 19 June 2026.
Engaging in collusive or anti-competitive tendering practices, offering inducements, or directly contacting council officers may result in disqualification.
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