Mount Isa Water Board (MIWB) is seeking a qualified supplier for SCADA system support, maintenance, and engineering services. The scope includes operational support, fault diagnosis, incident response, preventative maintenance, system upgrades, integration, and cyber security for their control systems and telemetry infrastructure across multiple sites. Services can be provided remotely and onsite. Suppliers must have demonstrated experience in SCADA systems, industrial automation, and operational technology environments, particularly within utilities or critical infrastructure sectors. The contract is expected to commence in May 2026.
The Statement of Work expires if not executed by both parties by a date to be determined. Integration activities must be completed in accordance with the agreed implementation schedule or individual project delivery timelines.
The supplier warrants that all ICT professional services performed will be carried out with due care, skill and diligence by appropriately qualified and experienced personnel and in accordance with generally accepted industry standards and good practice. The warranty period for deliverables provided under the ICT professional services will be ninety 90 days from the date of delivery or acceptance by MIWB, whichever occurs later.
Suppliers must be capable of supporting and maintaining mixed and legacy control system environments, including assets approaching end-of-life or end-of-commercialisation, integrating with existing MIWB systems, operating within MIWB's cyber security and operational technology requirements, and delivering services in remote and operationally constrained environments.
Where the supplier fails to meet the service levels applicable to the software support services, service credits may apply in accordance with Schedule 8 Service Levels.
Suppliers must be capable of providing a combination of remote support and onsite services, including attendance at MIWB sites in Mount Isa and surrounding areas as required.
The supplier query cutoff is Friday 22 May 2026 03:00 am E. South America Standard Time.
