VLine invites expressions of interest from competent businesses, tourism organisations, community groups, or local government to run a ticket agency in Horsham. The agency will provide customer service, ticket sales, and information. The contract term is two years with one optional two-year extension. Submissions must be made via the buying for Victoria platform by September 29, 2026, 5 pm. Evaluation criteria include capability/experience (35%), service quality (35%), and financial/commercial viability (10%). Applicants must reside in the Horsham community and maintain public liability insurance of at least 10 million.
Commissions based on sales will be paid by VLine to the ticket agent, with quarterly payment amounts and commission rates detailed in Schedule 1 of the agency agreement. refer to schedule 1 in the agency agreement for quarterly payment amount and commission rates.
EOIs will be assessed on: capability and experience (35%), service quality (35%), and financial and commercial viability (10%). eois will be assessed on: o capability and experience 35 including your existing customer service offering, years of service and why you want to sell tickets for vline 35. o service quality 35, including o location, o type of building e. g. retail shop located in arcade o nearby supporting services e. g located 100 meters from the town bus stop o customer car parking availability o hours of operation o building access including disability access standards compliance, provision of at least one reference. o alignment with social procurement and local jobs first principles 20. o financial and commercial viability 10.
Applicants must be a small business, local government, not for profit, or tourism organisation residing in the Horsham community and maintain public liability insurance minimum 10 million cover. o applicants the businessorganisation should: o reside in the local horsham community. o be a small business, local government, not for profit or tourism organisation. o maintain public liability insurance minimum 10 million cover.
VLine will undertake periodic site visits to ensure compliance with ticket agency agreement terms and to provide fares information and support. vline will: o undertake periodic site visits to ensure compliance with ticket agency agreement terms and to provide fares information and support.
The online forum provides a place to comment and obtain further clarification if needed, but comments cannot be posted after September 22, 2026, 4:00 pm. comments cannot be posted after 22 september 2026 04:00 pm.
Failure to respond within five business days to clarification requests may result in disqualification. failure to respond within five business days may result in disqualification.
For enquiries, contact Larissa at ***@***. *. * enquiries, contact ***@***. *. *
