N Sunshine Coast Counciln
Service Management Platform/ Enterprise Service Management/ Software Asset Management/ It Documentation Management/ It Operations Management/ It Service Management Software Providers
ITT265 - IT Service Management - Sunshine Coast Council is seeking to implement a modern, integrated ITSM platform to replace the current service management environment and provide a scalable foundation for improved technology service delivery. The project will initially focus on delivering a Minimum Viable Product ( MVP) for core ITSM capabilities, including incident, request, change, problem, knowledge, service catalogue, service level management and reporting. The solution must also provide a clear pathw
Implementation of a modern, integrated IT Service Management ( ITSM) platform ITSM platform with core capabilities including incident, request, change, problem, knowledge, service catalogue, service level management and reporting; pathway to expand into enterprise service management ( ESM), software asset management ( SAM), configuration management database ( CMDB) capability and controlled IT documentation management
Tender Close Date: