Privacy Policy

This Privacy Policy explains how BidHits Australia collects, uses, holds, discloses and protects personal information of users in Australia.

BidHits Australia is operated by PORTAL GENIAL SERVIÇOS EM TECNOLOGIA DA INFORMAÇÃO LTDA, a company based in Brazil, CNPJ 06.098.898/0001-69, with address at R. José Formighieri, 399, Alvorada, CEP 89562-008, Videira - SC - Brazil.

This Policy applies to the website, logged-in areas, tender alerts, API, search tools, map, artificial intelligence features, support and related services offered by BidHits Australia.

For users in Australia, we aim to handle personal information consistently with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable laws.

Personal information we collect

We may collect information provided by the user, such as name, company name, email address, phone number, billing details, payment status, support messages and information entered in forms.

We may also collect information generated by the use of the service, such as keywords, filters, regions of interest, searches, tenders viewed, favourites, exclusions, comments, AI interactions, API use, preferences, access logs, IP address, device identifiers, browser, pages accessed and date and time of use.

When card payments are available, BidHits Australia does not store the full card number. Payment data may be processed and tokenised by payment providers.

We also collect and organise public procurement information from official or public sources. Some tender documents may contain personal information published by public bodies or third parties.

BidHits Australia does not ask users to provide sensitive information, such as health information, racial or ethnic origin, political opinions, religion, biometric data, sexual orientation or union membership. Users should not insert this type of information in comments, support messages or AI interactions.

We do not use Australian government identifiers, such as tax file numbers or Medicare numbers, as our own account identifiers. Do not provide these identifiers unless we expressly request them because the law requires it.

How we collect and hold information

We collect personal information directly from users when they register, subscribe, configure alerts, use the service, contact support, use the API or interact with AI features.

We may collect technical information automatically through logs, cookies and similar technologies.

We may receive limited information from service providers, such as payment processors, email providers, fraud prevention tools, analytics tools and support systems.

Personal information is held in electronic systems, databases, backups and service provider platforms, with access controls and security measures appropriate to the nature of the information.

How we use information

We use personal information to create and manage accounts, provide access to the service, process subscriptions and renewals, send tender alerts, enable searches, filters, favourites, comments, map, API and other contracted features.

We also use information to improve tender matching, personalise results, operate artificial intelligence features, answer questions, provide support, process payments, prevent fraud, protect the system, keep records, comply with legal obligations and exercise rights.

Operational emails may include tender alerts, account notices, support messages, billing, renewal, security and important service updates.

We may send marketing communications about BidHits Australia, offers or related content where permitted by law. Users can opt out through the unsubscribe link in the message or by contacting bidhits@au.bidhits.com.

In Australia, commercial electronic messages must comply with applicable spam rules, including consent, sender identification and a functional unsubscribe option.

Artificial intelligence

BidHits Australia may use artificial intelligence to improve searches, suggest opportunities, organise information, help read tender documents and answer user questions about procurement processes.

AI interactions may be processed by our own systems or by contracted technology providers, subject to confidentiality and security measures.

AI answers are for support and information only. Users must check official portals, tender notices, documents and professional advice before making commercial, legal, technical or financial decisions.

BidHits Australia does not use AI to make decisions that are intended to have a significant legal or similarly significant effect on users, such as automatically approving or denying access to paid services without human review.

Users should not enter sensitive information, confidential information, third-party personal information without authorisation or content that they do not want to share with BidHits Australia for service delivery and improvement.

Disclosure of information

BidHits Australia does not sell personal information.

We may disclose personal information to providers needed to operate the service, such as hosting, infrastructure, security, email delivery, payment processing, customer support, analytics, advertising, accounting, fraud prevention, legal support and AI tools.

These providers must handle information according to our instructions, contracts and applicable privacy and data protection laws.

We may also disclose information where required or permitted by law, court order, competent authority, fraud prevention, security investigation, debt collection, credit protection, enforcement of Terms of Use or defence of legal rights.

The service may link to public portals, tender pages and third-party websites. These external websites have their own privacy rules and are not controlled by BidHits Australia.

Overseas disclosure

Because BidHits Australia is operated by a Brazilian company, personal information may be disclosed to and processed in Brazil.

We may also use providers or sub-processors located in Australia, the United States and other countries used by our hosting, email, payment, analytics, advertising, support and AI providers.

Before disclosing personal information overseas, we take reasonable steps to protect it and to require recipients to handle it consistently with applicable privacy obligations.

Cookies and analytics

We use cookies and similar technologies to keep users logged in, remember preferences, protect accounts, measure audience, understand use of the service, improve features and, where applicable, measure or show advertising.

We may use third-party tools, such as Google Analytics, Microsoft Clarity and similar technologies, for navigation analysis, performance, statistics, heatmaps and product improvement.

Information such as IP address, identifiers, pages accessed, usage events, browser, device and approximate location may be processed by these tools. If this information can reasonably identify a person, we treat it as personal information.

Users may configure their browser to block cookies, but some service features may not work properly.

More information about disabling Google Analytics is available at https://tools.google.com/dlpage/gaoptout/. The Microsoft Privacy Statement is available at https://privacy.microsoft.com/privacystatement.

Anonymity and account use

Where practical, users may browse public pages without identifying themselves.

Identification is required to create an account, subscribe, use paid features, receive alerts, use the API, request support, process payments, protect security and comply with legal or contractual obligations.

Users must provide accurate information and only provide third-party information when authorised to do so.

Access, correction and choices

Users may request access to personal information we hold about them and may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Users may also ask questions, request deletion where applicable, object to marketing communications or withdraw consent where processing is based on consent.

To make a request, contact bidhits@au.bidhits.com and provide enough information for us to locate the account and verify the request.

We may ask for additional information to confirm identity or authority to act on behalf of another person.

There is no fee to make a request. If a charge is needed to provide access, it will not be excessive and we will explain it first.

Some information may be retained where required or permitted by law, contract, security, fraud prevention, accounting, audit, dispute resolution or legal defence.

Privacy complaints

If a user believes that BidHits Australia has mishandled personal information or breached this Policy, the user may contact us at bidhits@au.bidhits.com.

The complaint should include the user name, account email, a description of the issue, relevant dates and the expected outcome.

We will review the complaint and respond within a reasonable period. We may request further information if needed.

If the user is not satisfied with our response and Australian privacy law applies, the user may contact the Office of the Australian Information Commissioner (OAIC). More information is available at https://www.oaic.gov.au/privacy/privacy-complaints.

Retention

We keep personal information for as long as reasonably needed to provide the service, manage accounts, process payments, send alerts, provide support, keep records, comply with legal obligations, maintain security, prevent fraud and exercise rights.

After account closure or when information is no longer needed, we may delete, de-identify or retain it where retention is required or permitted by law, contract, security, audit, dispute resolution, fraud prevention or legal defence.

Residual copies may remain in backups for a limited period until replaced or securely deleted.

Security and data incidents

We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Measures may include HTTPS, access controls, monitoring, backups and other safeguards appropriate to the risks and the nature of the information.

No system is completely risk-free. Users must protect passwords, API keys, devices and email accounts and must not share credentials.

If a data breach involving personal information is likely to result in serious harm and Australian law requires notification, we will notify affected individuals and the OAIC as required.

Children

BidHits Australia is intended for professional users, companies and people interested in public procurement opportunities. It is not directed to children.

We do not knowingly collect personal information from children. If we identify improper collection of such information, we will take reasonable steps to delete or regularise it according to applicable law.

Privacy contact

Privacy contact:

PORTAL GENIAL SERVIÇOS EM TECNOLOGIA DA INFORMAÇÃO LTDA

CNPJ 06.098.898/0001-69

R. José Formighieri, 399, Alvorada, CEP 89562-008, Videira - SC - Brazil

Email: bidhits@au.bidhits.com

Changes to this Policy

BidHits Australia may update this Privacy Policy to reflect changes in the service, law, technologies or our information handling practices.

If changes are material, we may notify users by email, website notice or another appropriate method.

The current version will be the one published on this page.

Last updated: 28 April 2026.