AI helper
The City of Ballarat is seeking Managed Print Services to replace its existing fleet of 25 multifunction printers. The tender requires the deployment of energy-efficient, secure, and scalable devices, with integration into print management software like PaperCut. Key requirements include security and identity integration for secure print release, ongoing maintenance, consumables supply, technical support, and adherence to Service Level Agreements (SLAs) for uptime, response times, and issue resolution. The successful tenderer will be responsible for the on-site removal of existing devices, delivery and installation of new devices, and all transition activities. Staff training on new devices and software, along with communication and support during the transition period, are also crucial. The tender emphasizes reporting on usage, cost, and environmental impact, and vendor-led support for system administration and updates. The closing date for submissions is Tuesday 28 April 2026. The evaluation criteria include capability, experience, technical solution, project program, SLAs, resources, and capacity.
The bid notice does not explicitly state a delivery deadline for the managed print services. However, it mentions that all transition activities are to be undertaken by the successful tenderer and that all devices should be operational prior to 1 September 2026.
The bid notice outlines several evaluation criteria including Capability, Experience, and Organisational Competence; Technical Solution, Integration Capability, and Security; Project Program, SLAs, and Zero Disruption Transition; and Resources, Capacity, and Contract Management.
The bid notice requires bidders to demonstrate proven experience delivering managed print services for organisations of comparable scale, geographic dispersion, and operational complexity, including familiarity with multisite local government environments. It also requires demonstrated capability in deploying, integrating, and supporting multifunction printer fleets across multiple sites, including secure print environments and identity-based authentication, and evidence of successful transitions from incumbent suppliers.
The bid notice mentions that failure to behave in a manner consistent with the City of Ballarat's child safe policy and procedure documents may result in termination of engagement. It also states that City of Ballarat may, at its discretion, invalidate any submission from any bidder who takes issue with any part of the invitation to supply, including the specifications and the general conditions of contract, during the evaluation and negotiation period that does not appear in the list of departures.
The supplier query cutoff date is Thursday 23 April 2026 01:00 am E. South America Standard Time.
