Emergency Call Center/ Call Handling/ Afterhours And Emergency Call Service/ Triage Calls/ Call Centre Information Services
**** - Provision of After- Hours Support Service - This Request for Quotation is for the provision of an After- Hours and Emergency Call Service respond to customer calls, to triage those calls, report Council related emergencies, while also having the capability to provide assistance with non- emergency Council services.
**** - Provision of After- Hours Support Service - This Request for Quotation is for the provision of an After- Hours and Emergency Call Service respond to customer calls, to triage those calls, report Council related emergencies, while also having the capability to provide assistance with non- emergency Council services.
Contact Center/ Call Center/ Helpdesk Or Call Center Software
Contact Centre and Telephony Modernisation ****- The City of West Torrens invites tenders from Tenderers for the provision of Contact Centre and Telephony modernisation solutions. Refer to RFQ documents for additional information. Last day for enquires: 2pm, Thursday, 26 March 2026
services request for tender **** for contact centre and telephony modernisation
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The City of West Torrens is seeking tenders for contact center and telephony modernization solutions. The closing date for submissions is April 2, 2026, at 2:00 PM. Enquiries must be made in writing to the nominated contact person by 2 PM, Thursday, 26 March 2026. The tender documents include conditions of tendering, contract for services, specifications, and tender response schedules. The council reserves the right to amend, vary, supplement, or terminate the RFT at any time.
The bid notice states null
The council will have regard to, but not necessarily be limited to, the following criteria: insurance, compliance with work health and safety requirements, customer service experience and capacity, local supplier, the tendered prices, including the proposed pricing structure, the level of risk associated with negotiation of an acceptable contract for services, environmental management systems if applicable, degree of compliance with the requirements set out in this rft and the tender documents and such other matters that council considers relevant, including: details of current and previous relevant experience in the provision of the services, the provision of any aspect of the services by sub contractors if applicable, financial resources, staff resources and current and future contractsworkload.
Each tenderer must if applicable be licensed or registered to perform the services.
The last day for enquiries is 2pm, Thursday, 26 March 2026.
Provision of an Interactions Centre Solution - Provision of an Interactions Centre Solution- The ATO is seeking a single service provider to deliver a managed service including the provision, implementation and transition, and ongoing managed services for an Interactions Centre Solution ( ICS) that support the ATOs interactions and business transformation. The new ICS will replace the current ATO Contact Centre and unlock significant technology opportunities, increasing the ATOs ability to harness automatio
Provision of an Interactions Centre Solution
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The ATO is seeking a single service provider for an Interactions Centre Solution. The contract period is for 5 years with two option periods of 3 years each. A virtual industry briefing will be held on January 22, 2026. Tenderers must complete and return the data room confidentiality deed. All correspondence is through email. The closing date is March 16, 2026, at 2:00 PM ACT local time. The ATO proposes to enter into a contract with the successful tenderer by January 2027.
The ATO proposes to enter into a contract with the successful tenderer by January 2027 for an initial contract period of 5 years and two option periods with each option period being 3 years in duration.
Refer to section 23 conditions for participation in the conditions of tender.
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90% recommend BidHits Australia (1035 real users, 14/04/2026).Methodology
All tenders related to our product are captured by you and sent to us. In my opinion, it’s perfect—broad coverage and easy searches across the tender documents.
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The information helps me submit my bids on time for tenders, and I also have readily available information on upcoming tenders. So far, I am very satisfied with what I have received.
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The tool is truly effective at scanning tender documents, efficiently delivering bids.
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The idea of ​​using a keyword and sending the information by email is very good.
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With the chosen keywords, I can find many tenders of interest! I learn about new notices well in advance, giving me enough time to get organized to participate.
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BidHits Australia is a public tenders search engine. We map official portals daily and deliver results on the site and by email. Our AI understands your business so you don't miss opportunities.
Just enter your email and activate the trial. For 14 days you can use all features. When it ends, if you don't subscribe at /subscription.php, the tenders list becomes limited and there are no automatic charges.
1) Choose keywords (your products or services). 2) Activate the trial and start receiving. After signup you can adjust regions, times, and email style on the settings page.
Whenever possible, yes. Some official portals require login or block direct links; in those cases we point you to the official process page so you can download the documents.
Yes. In the tenders panel you can filter by region, procurement method, dates, and value ranges. In settings you can save preferences for future alerts and searches.
Yes. After signup you can switch to the map in the panel and see tenders by location.
AI can make mistakes. It's trained to understand your business based on the keywords you add. Refine by adding specific terms, modifying or deleting those that produce off-topic results. That trains your feed and improves future alerts.
Yes. You can query tenders via API. Documentation at /api_integration.php. Ideal for CRM, BI and automations.
In Settings you can pause alerts or adjust delivery times. If you want to delete your account, just contact us. During the free trial there's no auto-charge.
We monitor major official portals every day at the Commonwealth, state/territory and local council levels. Tenders are added to the system as soon as they are published on the source portal.
Plans start at A$ 65.00/month. Start with the free trial--no auto-charge.
Explore a term, enable AI email alerts, access the tender documents or official portal, and filter by region and procurement method.
Transcript
Welcome to BidHits Australia. Start by adding a few keywords. Just type what you sell.
That's it. You're now ready to explore government contract opportunities made for you. Your bidding dashboard shows the latest tenders organized by date and matched to your keywords.
To help you spot the most relevant ones, your keywords are automatically highlighted in yellow.
And here's the best part. Our AI is always working behind the scenes to bring you even more opportunities.
Smart Search is already on, enhancing your results beyond exact matches. You don't have to do a thing.
Each tender card comes with useful tools. You can view a summary, open documents, favorite tenders, write private notes, remove what doesn't fit, or check the location on the map.
You can also see all tenders from the same day in a single map view. Perfect for planning your next steps. Use the search bar, apply filters, and explore with ease.
Try BidHits Australia now. It's fast, smart, and free to get started.
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Methodology
Unaided survey with 1035 active users, conducted through 14/04/2026.
Single question: "Would you recommend our services to a friend or colleague?" - 90% answered "yes".
