North Queensland Domestic and Family Violence Networked Hub Model - 24/7 Phoneline Function - The objective of this procurement activity is to improve safety for victim- survivors experiencing domestic and family violence ( DFV) across North Queensland through improved immediate DFV responses delivered by a networked hub model. The Suppliers are required to be located in North Queensland as well as have the necessary ICT infrastructure and telephony capabilities to support the delivery of this service effe
24/7 Phoneline Function for Domestic and Family Violence Networked Hub Model 24/7 Phoneline Function for Domestic and Family Violence Networked Hub Model
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The Department of Families, Seniors, Disability Services and Child Safety is seeking quotes for the 24/7 phoneline function of the North Queensland Domestic and Family Violence Networked Hub Model. The service aims to improve safety for victim-survivors by providing immediate DFV responses. Suppliers must be located in North Queensland and have the necessary ICT and telephony capabilities. The service delivery period is from 1 July 2026 to 30 June 2028. The service will operate 24/7 across Townsville City, Burdekin, Hinchinbrook, and Palm Island LGAs. The target cohort includes victimsurvivors of all gender identities. Brokerage funding is available for immediate needs. The estimated call volume is between **** calls per annum. Key deliverables include providing support, conducting risk assessments, developing safety plans, and facilitating referrals. Collaboration with other DFV services and government agencies is essential. Suppliers must comply with the DFV Support Services Investment Specification and have appropriate insurance. Evaluation criteria include organisational ability, cultural safety, risk assessment, collaboration, supervision, client management, and proposed model. Quotes are to be submitted electronically via the Queensland Government Vendor Panel.
The service delivery period for the 24/7 phoneline function is from 1 July 2026 to 30 June 2028.
The evaluation criteria include organisational ability and experience, cultural safety, accessibility and inclusion, risk assessment, collaboration and integration, supervision and psychosocial safety, client relationship management and data reporting, proposed model, and purposeful public procurement.
Suppliers must be qualified and located in North Queensland with the necessary ICT infrastructure and telephony capabilities. They must also demonstrate compliance with the DFV Support Services Investment Specification and have relevant insurances.
The request for clarification cut-off is COB 27 May 2026.
Suppliers must comply with the Supplier Code of Conduct and may be disqualified if they breach warranties related to anticompetitive conduct, conflict of interest, or criminal organisations.
**** - Provision of After- Hours Support Service - This Request for Quotation is for the provision of an After- Hours and Emergency Call Service respond to customer calls, to triage those calls, report Council related emergencies, while also having the capability to provide assistance with non- emergency Council services.
Emergency Call Center/ Call Handling/ Call Centre/ Call Centre Information Services
**** - Provision of After- Hours Support Service - This Request for Quotation is for the provision of an After- Hours and Emergency Call Service respond to customer calls, to triage those calls, report Council related emergencies, while also having the capability to provide assistance with non- emergency Council services.
Provision of after hours support service
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This Request for Quote (RFQ) from Gympie Regional Council is for the provision of an after-hours and emergency call service. The service should respond to customer calls, triage them, report council-related emergencies, and provide assistance with non-emergency council services. Quotations must be submitted electronically through the VendorPanel portal by 30 April 2026. The evaluation criteria include price (20%), capability and experience (40%), methodology of project delivery (20%), and quality (20%). The contract is for an initial 2-year period with the option for two further 12-month extensions. Service rates are fixed and will not be adjusted. Respondents must provide details of their legal entity, ABN, contact information, and upload a completed schedule of rates in MS Excel format. Insurance certificates of currency for workers compensation, public and products liability, and professional indemnity are required. Details of any conflicts of interest must also be declared.
The bid notice states that quotations must be submitted electronically through the VendorPanel portal prior to the closing date: www. ***. *. * closing date is Thursday 30 April 2026 04:00 am E. South America Standard Time.
The evaluation criteria are: Price (20%), Capability and Experience (40%), Methodology of Project Delivery (20%), Quality (20%).
Respondents must provide details of their legal entity name, ABN, registered business name, GST registration status, postal address, email address, contact name, contact email, and contact telephone. If the respondent is a company, the full company name and full name of all directors and secretaries must be specified. Insurance certificates of currency for workers compensation, public and products liability (minimum $20 million), and professional indemnity (minimum $1 million) are required. Details of any actual, perceived or potential conflicts of interest must also be provided.
The supplier query cutoff is Monday 27 April 2026 04:00 am E. South America Standard Time.
**** - Provision of After- Hours Support Service - This Request for Quotation is for the provision of an After- Hours and Emergency Call Service respond to customer calls, to triage those calls, report Council related emergencies, while also having the capability to provide assistance with non- emergency Council services.
Emergency Call Center/ Call Handling/ Call Centre/ Call Centre Information Services
**** - Provision of After- Hours Support Service - This Request for Quotation is for the provision of an After- Hours and Emergency Call Service respond to customer calls, to triage those calls, report Council related emergencies, while also having the capability to provide assistance with non- emergency Council services.
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