N Queensland Building And Construction Commissionn
Business Operations/ Legacy System Transition
QBCC Portal Phase 4 - The Queensland Building and Construction Commission ( QBCC) is seeking to replace its existing customer portal ( myQBCC) with a modern, scalable, and maintainable digital platform that enhances user experience, streamlines business operations, and positions QBCC for future digital transformation. We are seeking to engage a qualified supplier to expand the new QBCC customer portal to deliver the remaining portal features and functions, with a focus on: expanding licence application onl
Replacement of the existing customer portal ( myQBCC) with a modern, scalable, and maintainable digital platform. Expansion of the new QBCC customer portal to deliver remaining portal features and functions, including: expanding licence application online processing beyond ownerbuilder, enabling end- to- end licence lifecycle management ( renewals, variations, suspensions, cancellations), uplifting identity management ( alignment with Queensland Digital Identity, Australian Government myID, multifactor authentication), implementing external verification integrations ( course/qualification validation, national police checks, AFSA, ASIC director/entity validation), improving QBCC customer self- service ( enhanced portal pages, profile management, communications/consent management), and progressively transitioning existing QBCC customer services from the legacy myQBCC portal to the new QBCC portal ( including decommission planning and cutover management).
Tender Close Date: