SCADA System Support - Mount Isa Water Board ( MIWB) is seeking a suitably qualified Supplier to provide SCADA system support, maintenance, and engineering services for its control systems and telemetry infrastructure across multiple operational sites. The required services include, but are not limited to: - Ongoing operational support for SCADA, PLC and telemetry systems - Fault diagnosis, incident response, and system optimization - Preventative and programmed maintenance activities - Support for system u
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Mount Isa Water Board (MIWB) is seeking a qualified supplier for SCADA system support, maintenance, and engineering services. The scope includes operational support for SCADA, PLC, and telemetry systems, fault diagnosis, incident response, system optimization, preventative maintenance, support for upgrades and integration, and cyber security for operational technology environments. Engineering advisory and technical documentation services are also required. Services will support a geographically dispersed network of water infrastructure assets, with a combination of remote and onsite support expected. Suppliers must demonstrate experience in SCADA systems, industrial automation, and operational technology, particularly in utilities or critical infrastructure. The existing environment is a mixed-technology architecture, and suppliers must be capable of supporting legacy components and integrating with existing MIWB systems. Services must align with MIWB's cyber security and operational technology requirements, including IEC **** and relevant government security frameworks. Delivery in remote and operationally constrained environments is essential, ensuring continuity of critical water supply services with minimal disruption. All services must adhere to MIWB standards, specifications, and operational procedures.
The Statement of Work expires if not executed by both parties by the contract start date, and integration activities must be completed in accordance with the agreed implementation schedule or individual project delivery timelines.
The supplier warrants that all ICT professional services performed will be carried out with due care, skill and diligence by appropriately qualified and experienced personnel and in accordance with generally accepted industry standards and good practice. The warranty period for deliverables provided under the ICT professional services will be ninety 90 days from the date of delivery or acceptance by MIWB, whichever occurs later.
Suppliers must be capable of providing a combination of remote support and onsite services, including attendance at MIWB sites in Mount Isa and surrounding areas as required. This request is intended for suppliers with demonstrated experience in SCADA systems, industrial automation, and operational technology environments, particularly within utilities or critical infrastructure sectors.
Where the supplier fails to meet the service levels applicable to the software support services, service credits may apply in accordance with Schedule 8 Service Levels.
The supplier query cutoff is Monday 27 April 2026 03:00 am E. South America Standard Time.
