Rockhampton Regional Council is seeking tenders for the provision of afterhours contact centre services. The selected supplier will be responsible for delivering a seamless continuation of the council's customer service operations outside normal business hours, including weekends and public holidays, and during periods of increased demand or service disruption. The service model must ensure continuous availability to support customers. The tender closes on April 15, 2026.
The tender closes on Wednesday, 15 April 2026 at 01:00 am E. South America Standard Time.
The bid notice states that within twenty 20 business days of receipt of a payment claim that complies with clause 12. 3, council will pay the amount of the payment claim, except where council exercises its right under clause 12. 6 or council disputes the payment claim.
The bid notice states that the supplier warrants that the services, and performance of the services, will match the description including any performance criteria in the agreement, be performed with skill, care and diligence, be performed by appropriately qualified and trained personnel, comply with all relevant legislative requirements and all standards of standards australia ltd, comply with such other standard as council may nominate to the supplier in writing and be fit and suitable for any purpose expressed in this agreement, any purpose which council has made expressly known to the supplier or in the absence of such expressed purpose, be fit for the purposes for which services of the same kind as the services are commonly procured.
The bid notice states that Rockhampton Regional Council is seeking tenders from suitably qualified and experienced suppliers.
The supplier query cutoff is Monday, 13 April 2026 at 01:00 am E. South America Standard Time.
