The City of Ballarat is seeking Managed Print Services. This includes the replacement and deployment of existing multifunction printers with energy-efficient, secure, and scalable devices. The services required encompass integration with print management software (e. g. , PaperCut), security and identity integration (e. g. , secure print release via staff access cards), ongoing maintenance, consumables supply, and technical support. Service Level Agreements (SLAs) for uptime, response times, and issue resolution are required. The tender also specifies staff training on new devices and software, and all transition activities are to be undertaken by the successful tenderer. Reporting on usage, cost, and environmental impact is also a requirement.
The bid closes on Tuesday 28 April 2026 at 01:00 am E. South America Standard Time. All transition activities are to be undertaken by the successful tenderer, with new devices to be operational prior to 1 September 2026.
The award criteria are not explicitly detailed in the provided text, but the evaluation criteria include Capability, Experience, and Organisational Competence; Technical Solution, Integration Capability, and Security; Project Program, SLAs, and Zero Disruption Transition; and Resources, Capacity, and Contract Management.
The tender requires bidders to demonstrate proven experience delivering managed print services for organisations of comparable scale, geographic dispersion, and operational complexity, including familiarity with multisite local government environments. Demonstrated capability in deploying, integrating, and supporting multifunction printer fleets across multiple sites, including secure print environments and identity-based authentication, is also required. Evidence of successful transitions from incumbent suppliers is necessary.
The document mentions that failure to behave in a manner consistent with the City of Ballarat's child safe policy and procedure documents may result in termination of engagement. It also states that City of Ballarat may invalidate any submission from any bidder who takes issue with any part of the invitation to supply, including the specifications and the general conditions of contract, during the evaluation and negotiation period that does not appear in the list of departures.
The supplier query cutoff is Thursday 23 April 2026 at 01:00 am E. South America Standard Time.
