Request for Tender - Provision of Managed IT Services - Balranald Shire Council is seeking to engage a suitably qualified and experienced provider to deliver Managed IT Services across all Council sites. The successful tenderer will be responsible for providing responsive helpdesk and end- user support, proactive management and maintenance of IT infrastructure, implementation of essential cybersecurity services, and ensuring strong IT governance. Council is looking for a proactive, reliable, and capable par
Provision of Managed IT Services Part A: Desktop, Microsoft 365, and Azure Services ( Service Desk, Onsite Support, Microsoft 365 and Azure Management, Endpoint Management, Application Control, Identity and Access Control, Data Protection, IT Asset Management, Security Services, Remote Access, User Training, Documentation, Governance, and Project Services). Part B: Network and Telephony ( NBN Connectivity, WiFi and LAN Management, Network Segmentation, Telephony System Management, 4G Failover, and Network Documentation).
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Balranald Shire Council is seeking a provider for Managed IT Services, including helpdesk, end-user support, IT infrastructure management, cybersecurity, and IT governance. The contract is for three years with two optional one-year extensions. Tenders must be submitted electronically by 26 June 2026, 2:00 PM AEST. Key requirements include Australian-based service delivery, adherence to Essential Eight maturity level 1, and proactive management of IT assets and security. The scope is divided into two parts: Part A (Desktop, Microsoft 365, Azure Services) and Part B (Network and Telephony), with the option to bid for one or both. Mandatory criteria include completed tender forms, Australian-based service delivery confirmation, insurance, and financial standing. Evaluation is based on service delivery methodology, technical capability, relevant experience, cybersecurity approach, local/regional capability, and price/value for money.
Tenders must be received no later than 2:00 PM AEST on 26 June 2026. Tenders must be received no later than 2:00 pm aest on the tender closing date.
Monthly invoices must itemise charges by service category. Out-of-contract charges must be separately identified and reference the relevant purchase order or written approval. Monthly invoices must itemise charges by service category as a minimum: licensing, enduser support, application infrastructure support, network and connectivity, and telephony.
The tender will be evaluated based on a weighted assessment of service delivery methodology (15%), technical capability (15%), relevant experience (20%), cybersecurity approach (5%), local and regional capability (5%), and price and value for money (40%). council is not bound to accept the lowest priced tender and will assess value for money holistically.
Tenderers must be suitably qualified and experienced. Mandatory criteria include evidence of required licenses, certifications (e. g. , Microsoft Partner status Gold, ITIL certification, ISO **** or equivalent), insurance, and financial standing. evidence of required licences, certifications, and registrations, including as applicable: microsoft partner status goldsolutions partner, itil certification for key personnel, iso **** or equivalent.
Service credit arrangements for SLA non-compliance will be addressed in the contract. service credit arrangements for sla noncompliance will be addressed in the contract.
Engaging in collusive or anti-competitive tendering practices, offering inducements, failing to disclose conflicts of interest, or directly contacting council officers may result in disqualification. any such contact may result in disqualification.
Vulnerability Specialist Training - The purpose of this procurement is to establish specialist vulnerability training solutions that strengthens judgement, - Refer to Apporach to Market documentation
External Attack Surface Management Tool - To provide an advanced External Attack Surface Management ( EASM) solution. The successful supplier will deliver a comprehensive and automated platform
**** Managed Cyber Security Service Provider - Tenders are invited for a Managed Cyber Security Service Provider, including but not limited to: Security Information and Event Management ( SIEM) and log management Next- Generation Intrusion Detection and Prevention Services ( Next- Gen IDPS) Security Orchestration, Automation and Response ( SOAR) Advanced Security AnalyticsSecurity Incident Management, Analysis and Forensics Threat Intelligence and Threat Hunting Vulnerability Management This managed ser
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The tender is for a managed cyber security service provider. The closing date for tenders is February 24, 2026. Clarifications must be submitted no later than 3 business days before the closing date. The contract will be for an initial period of four years with the option of four 12-month extensions. The environment must be fully stood up and operational within 120 days of awarded contract. Prospective respondents must sign a confidentiality deed to access the confidential attachment, sunshine coast council landscape, by no later than 12noon, Thursday 12 February 2026.
The environment must be fully stood up and operational within 120 days of awarded contract.
The bid notice states that it is anticipated that the timing of fees and licensing will be staggered to reflect the timing of implementation and onboarding.
The evaluation criteria for this tender will be: mandatory criteria: o health and safety o cyber security o compliance nonprice weighted evaluation criteria o solution capability o capability and experience o methodology o social and economic factors price.
Clarifications cutoff for requests for clarification or further information will not be accepted on or after the date that is 3 business days prior to the closing date.
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