This Request for Quote (RFQ) is for the provision of an after-hours and emergency call service for Gympie Regional Council. The service will involve responding to customer calls, triaging them, reporting council-related emergencies, and providing assistance with non-emergency council services. Quotations must be submitted electronically through the VendorPanel portal by 30 April 2026. The evaluation criteria include price (20%), capability and experience (40%), methodology of project delivery (20%), and quality (20%). The contract will be for an initial 2-year period with the option for two further 12-month extensions. Service rates are fixed and will not be adjusted. Respondents must provide details of their legal entity, ABN, contact information, and relevant insurance certificates. Any conflicts of interest must be declared.
The closing date for submitting quotations is Thursday, 30 April 2026, at 04:00 AM E. South America Standard Time.
The evaluation criteria are: price (20%), capability and experience (40%), methodology of project delivery (20%), and quality (20%).
Respondents must provide details of their legal entity name, ACN (if applicable), ABN, registered business name, GST registration status, addresses, contact name, email, and phone number. They must also provide details of recent or current contracts of a similar nature, outline their methodology for delivery, and provide details of nominated key personnel and their service period with the business. Insurance certificates for Workers Compensation, Public and Products Liability, and Professional Indemnity must be attached.
The supplier query cutoff date is Monday, 27 April 2026, at 04:00 AM E. South America Standard Time.