North Queensland Domestic and Family Violence Networked Hub Model - 24/7 Phoneline Function - The objective of this procurement activity is to improve safety for victim- survivors experiencing domestic and family violence ( DFV) across North Queensland through improved immediate DFV responses delivered by a networked hub model. The Suppliers are required to be located in North Queensland as well as have the necessary ICT infrastructure and telephony capabilities to support the delivery of this service effe
North Queensland Domestic and Family Violence Networked Hub Model - 24/7 Phoneline Function - The objective of this procurement activity is to improve safety for victim- survivors experiencing domestic and family violence ( DFV) across North Queensland through improved immediate DFV responses delivered by a networked hub model. The Suppliers are required to be located in North Queensland as well as have the necessary ICT infrastructure and telephony capabilities to support the delivery of this service effe
North Queensland Domestic and Family Violence Networked Hub Model - 24/7 Phoneline Function - The objective of this procurement activity is to improve safety for victim- survivors experiencing domestic and family violence ( DFV) across North Queensland through improved immediate DFV responses delivered by a networked hub model. The Suppliers are required to be located in North Queensland as well as have the necessary ICT infrastructure and telephony capabilities to support the delivery of this service effe
24/7 Phoneline Function for Domestic and Family Violence Networked Hub Model 24/7 Phoneline Function for Domestic and Family Violence Networked Hub Model
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The Department of Families, Seniors, Disability Services and Child Safety is seeking quotes for the 24/7 phoneline function of the North Queensland Domestic and Family Violence Networked Hub Model. The service aims to improve safety for victim-survivors by providing immediate DFV responses. Suppliers must be located in North Queensland and have the necessary ICT and telephony capabilities. The service delivery period is from 1 July 2026 to 30 June 2028. The service will operate 24/7 across Townsville City, Burdekin, Hinchinbrook, and Palm Island LGAs. The target cohort includes victimsurvivors of all gender identities. Brokerage funding is available for immediate needs. The estimated call volume is between **** calls per annum. Key deliverables include providing support, conducting risk assessments, developing safety plans, and facilitating referrals. Collaboration with other DFV services and government agencies is essential. Suppliers must comply with the DFV Support Services Investment Specification and have appropriate insurance. Evaluation criteria include organisational ability, cultural safety, risk assessment, collaboration, supervision, client management, and proposed model. Quotes are to be submitted electronically via the Queensland Government Vendor Panel.
The service delivery period for the 24/7 phoneline function is from 1 July 2026 to 30 June 2028.
The evaluation criteria include organisational ability and experience, cultural safety, accessibility and inclusion, risk assessment, collaboration and integration, supervision and psychosocial safety, client relationship management and data reporting, proposed model, and purposeful public procurement.
Suppliers must be qualified and located in North Queensland with the necessary ICT infrastructure and telephony capabilities. They must also demonstrate compliance with the DFV Support Services Investment Specification and have relevant insurances.
The request for clarification cut-off is COB 27 May 2026.
Suppliers must comply with the Supplier Code of Conduct and may be disqualified if they breach warranties related to anticompetitive conduct, conflict of interest, or criminal organisations.
Personal Duress Device - The purpose of this Request for Information ( RFI) is to gather detailed market intelligence to inform QAS s strategy for a potential Personal Duress Solution. This RFI is an exploratory, non- binding process designed to understand the landscape of modern, reliable, and proven solutions available within the Australian market, specifically those deployed in emergency services, healthcare, or similar high- risk environments. Specifically, QAS seeks to: Gather formal information on the
Personal duress device
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This is a Request for Information (RFI) from Queensland Ambulance Service (QAS) to gather market intelligence for a potential personal duress solution. The RFI is exploratory and non-binding, aiming to understand modern, reliable solutions available in the Australian market, particularly those used in emergency services or healthcare. QAS seeks information on technology options, device types (wearables, apps, platforms), technical possibilities and constraints, and to identify capable suppliers. The solution should support approximately 5,500 users with potential for growth, operate statewide in varying connectivity environments, and integrate with key QAS systems. The closing date for supplier queries and submissions is 29 May 2026.
North Queensland Domestic and Family Violence Networked Hub Model - 24/7 Phoneline Function - The objective of this procurement activity is to improve safety for victim- survivors experiencing domestic and family violence ( DFV) across North Queensland through improved immediate DFV responses delivered by a networked hub model. The Suppliers are required to be located in North Queensland as well as have the necessary ICT infrastructure and telephony capabilities to support the delivery of this service effe
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