Provision of an Interactions Centre Solution - Provision of an Interactions Centre Solution- The ATO is seeking a single service provider to deliver a managed service including the provision, implementation and transition, and ongoing managed services for an Interactions Centre Solution ( ICS) that support the ATOs interactions and business transformation. The new ICS will replace the current ATO Contact Centre and unlock significant technology opportunities, increasing the ATOs ability to harness automatio
Provision of an Interactions Centre Solution
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The ATO is seeking a single service provider for an Interactions Centre Solution. The contract period is for 5 years with two option periods of 3 years each. A virtual industry briefing will be held on January 22, 2026. Tenderers must complete and return the data room confidentiality deed. All correspondence is through email. The closing date is March 16, 2026, at 2:00 PM ACT local time. The ATO proposes to enter into a contract with the successful tenderer by January 2027.
The ATO proposes to enter into a contract with the successful tenderer by January 2027 for an initial contract period of 5 years and two option periods with each option period being 3 years in duration.
Refer to section 23 conditions for participation in the conditions of tender.
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BidHits Australia helps businesses find Australian public tenders. We monitor official portals daily, organise opportunities in one place, and deliver results on the site and by email.
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Welcome to BidHits Australia.
Finding public tenders and bids is important. But what really matters is quickly identifying the opportunities that match what your company sells.
To get started, enter a few keywords that describe your products or services. BidHits Australia shows relevant opportunities, highlights your keywords, and organizes everything by date.
Smart search is already enabled and uses artificial intelligence to expand your results, even when the tender uses different words from the ones you searched for.
For each opportunity, you can view a summary, access documents, mark it as a favorite, add private notes, remove what is not relevant, or view it on the map.
You can also use filters, run searches, and explore the day's opportunities directly on the map.
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Methodology
Unaided survey with 1058 active users, conducted through 08/06/2026.
Single question: "Would you recommend our services to a friend or colleague?" - 90% answered "yes".
