Contact Centre Replacement - CQUniversity currently operates an on- premises Cisco Finesse contact centre environment integrated with the University s Customer Relationship Management ( CRM) platform, SugarCRM, and the University s IT Service Management tool, Ivanti, to support customer interaction management and operational workflows. The University is seeking to evaluate modern Contact Centre platforms and associated capabilities to support evolving customer engagement expectations, operational efficiency
Contact Centre Replacement - CQUniversity currently operates an on- premises Cisco Finesse contact centre environment integrated with the University s Customer Relationship Management ( CRM) platform, SugarCRM, and the University s IT Service Management tool, Ivanti, to support customer interaction management and operational workflows. The University is seeking to evaluate modern Contact Centre platforms and associated capabilities to support evolving customer engagement expectations, operational efficiency
Contact Centre Replacement Contact centre platforms and associated capabilities
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CQUniversity is seeking to evaluate modern contact centre platforms and associated capabilities to replace its on-premises Cisco Finesse environment. The goal is to support evolving customer engagement expectations, operational efficiency, scalability, integration flexibility, and future digital service delivery. The university is open to modern platforms that may offer different architectural models, integrated ecosystems, configurable components, partner solutions, or cloud-native services. Desired outcomes include uptime guarantees, improved user experience, and AI technology assistance. The project aims to improve overall customer engagement and streamline staff assistance to students.
The tender closes on Wednesday, 22 July 2026, at 03:00 am E. South America Standard Time.
Supplier query cutoff is Wednesday, 15 July 2026, at 03:00 am E. South America Standard Time.
Contact Centre Replacement - CQUniversity currently operates an on- premises Cisco Finesse contact centre environment integrated with the University s Customer Relationship Management ( CRM) platform, SugarCRM, and the University s IT Service Management tool, Ivanti, to support customer interaction management and operational workflows. The University is seeking to evaluate modern Contact Centre platforms and associated capabilities to support evolving customer engagement expectations, operational efficiency
Preparation of an Improvement Scheme for the UWA QEII ( Specialised) Activity Centre - - The Customer is seeking expert town planning, urban design, stakeholder engagement, and technical services for the purposes of preparing an Improvement Scheme ( Scheme) for the UWA QEII Specialised Activity Centre. The Scheme will fulfil the objectives of Improvement Plan No. 63 ( IP 63) - UWA QEII Specialised Activity Centre, and the requirements of the State Planning Framework. The Scheme and supporting documents will
Improvement scheme for UWA QEII ( Specialised) Activity Centre Preparation of an improvement scheme including town planning, urban design, stakeholder engagement, and technical services.
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Seeking expert town planning, urban design, stakeholder engagement, and technical services for an improvement scheme for the UWA QEII Specialised Activity Centre. The scheme will align with Improvement Plan No. 63 and the State Planning Framework. Responses close on 31 July 2026 at 2:30 pm. An online briefing session will be held on 8 July 2026 at 10:30 am. Attendance confirmation for the briefing is required by 4:00 pm on 6 July 2026.
Responses close on fri, 31 jul 2026 at 2:30pm perth, western australia.
Contact Centre Replacement - CQUniversity currently operates an on- premises Cisco Finesse contact centre environment integrated with the University s Customer Relationship Management ( CRM) platform, SugarCRM, and the University s IT Service Management tool, Ivanti, to support customer interaction management and operational workflows. The University is seeking to evaluate modern Contact Centre platforms and associated capabilities to support evolving customer engagement expectations, operational efficiency
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Welcome to BidHits.
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Smart search is already enabled and uses artificial intelligence to expand your results, even when the tender uses different words from the ones you searched for.
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Unaided survey with 1075 active users, conducted through 24/07/2026.
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