Destination NSW seeks a contractor for the role of Ticketing Manager for Vivid Sydney 2027, 2028 & 2029. Key responsibilities include leading end-to-end ticketing strategy, managing ticketing providers, developing pricing strategies, supporting paid marketing, and overseeing box office operations. The contract period is phased (2027, with options for 2028 and 2029). Responses must be lodged via the Buy NSW website by 23 September 2026 at 3:00 pm. Evaluation includes pass/fail criteria and non-price criteria focusing on experience and capability.
A payment schedule will be based upon a schedule for delivery of the services with payments made against milestones achieved. payments may not be on a monthly basis but rather on completion of outcomes and tasks.
Responses will be assessed against evaluation criteria including demonstrated experience managing endtoend ticketing 25 operations, including pricing, inventory, ticketing systems, financial reconciliation and compliance.
Responses must be submitted by a legal entity with the capacity to enter into a binding agreement and must have an Australian Business Number. responses must be submitted by a legal entity or, if a joint response, by legal entities, with the capacity to enter into a binding agreement.
DNNSW may invite respondents to an interview process, ask them to make personal presentations, or conduct site inspections regarding its response. the respondent shall undertake this at its own cost.
Requests for clarification must be received by 3:00pm, Tuesday, 15 September 2026. requests for clarification if any must be received by 3: 00pm, tuesday 15 september 2026 via email to the contact officer.
Responses may be excluded if they are noncompliant, fail to meet mandatory requirements, or score below a pass percentage of 50. failing to satisfy one or more of the evaluation criteria or criterions by scoring below a pass percentage of 50
