ICT Managed Services Renewal Project - RFT for ICT Managed Services for a small Gov Agency ( 170 FTE) as per scope. All service delivery and data must be domiciled within Australia
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This is a Request for Tender (RFT) for ICT Managed Services for the NSW Crime Commission. The contract aims to renew and strengthen existing ICT managed services, ensuring continuity, security, compliance, and scalability. Key scope areas include service desk, onsite support, desktop application support, network infrastructure, server support, data management, information security services (24x7 SOC, SIEM), Active Directory, messaging, collaboration, mobile device management, and O365/Azure tenant management. All service delivery and data must be domiciled within Australia. Compliance with ISO27001:2022 and ACSC Essential 8 (targeting maturity level 3) is required. Access to confidential RFT documents requires signing a Non-Disclosure Agreement (NDA). A tenderer briefing is scheduled for March 31, 2026, attendance is strongly recommended but not mandatory. Suppliers must be members of the ICT Services Scheme SCM0020. The procurement is subject to social procurement policies including Aboriginal Procurement Policy, Shorter Payment Terms Policy, and SME Policy. Mandatory response templates are required, including Part C Response and Part C Pricing. Evaluation will be based on capability, compliance, risk management, price, innovation, experience, and sustainability.
The bid notice indicates an estimated timeframe for delivery with key milestone dates: contract finalisation on 25 September 2026, transition in commencement on 1 October 2026, go live on 1 April 2027, and completion date on 31 March 2027.
The bid notice states that the Information and Technology Managed and Outsourced Services category is subject to social procurement, including the Shorter Payment Terms Policy. If successful, suppliers will be required to submit quarterly reporting.
The evaluation assessment criteria for this opportunity include capability (organisational capacity, financial capacity), compliance, risk management, price, methodology, innovation, experience, and sustainability.
To be awarded this contract, you may need to be a member of the ICT Services Scheme ****, as this procurement category has a mandated scheme.