Online Support Tenders

The tender closes on 11 August 2026 at 2:00 PM local ACT time. closing time: **** 2: 00 pm local act time

The territory will evaluate responses against weighted criteria including local industry participation (10%), organisational capability and capacity (20%), proposed methodology and approach (35%), past performance and current work (20%), and quality assurance (15%). he territory will evaluate the supplier against the following weighted evaluation criteria, with regard to the weights specified below.

Suppliers must provide evidence of their capability and capacity to deliver the required services, including organisation structure, personnel capabilities, qualifications, and experience of employees. he supplier is required to provide evidence of its capability and capacity to deliver the required services described in the statement of requirements.

Site inspection: not used

Questions, clarifications and enquiries closing time: 04 August 2026 2: 00 pm local act time. questions, clarifications and **** 2: 00 pm local act time enquiries closing time:

The territory will evaluate suppliers against non-weighted criteria as posing an acceptable or unacceptable risk to the territory. he territory will evaluate the supplier against the following nonweighted evaluation criteria as posing an acceptable unacceptable risk to the territory.

Offers must be lodged by the closing date and time of 2:00pm Queensland time on 2 July 2026.

The evaluation criteria include mandatory requirements such as supplier eligibility, required licenses, agreement to comply with laws, evidence of insurance, compliance with the Queensland Government Supplier Code of Conduct, and responding to all applicable sections of the ITO response schedules. Desirable criteria include capability, capacity, previous experience, ability to meet timeframes, delivery stream selection, reporting capacity, and cost and value for money.

Suppliers must be a legal entity under Australian law, not bankrupt or insolvent, and hold all required licenses, memberships, registrations, or professional associations relevant to the goods/services. They must also hold current Skills Assure Supplier (SAS) approval and agree to comply with all applicable laws and regulations.

MNHHS will not be holding site visits for this opportunity.

The closing date for information clarification questions is 3 business days prior to the closing date for offers, which is 2:00pm Queensland time on 2 July 2026.

Failure to meet any single mandatory requirement will result in the immediate disqualification of the offer from further evaluation. Non-conforming offers may not be accepted at the discretion of MNHHS.

The supplier must hold Salesforce Summit Partner certification. Personnel must hold current Salesforce certifications relevant to the solution, including OmniStudio Developer and Consultant, JavaScript Developer I for Lightning Web Components (LWC). Experience Cloud Consultant credential and verifiable experience delivering Experience Cloud implementations are required. Public sector solutions accreditation or verifiable experience is also needed. At least one resource must demonstrate verifiable LWC experience. Business analysts must demonstrate verifiable experience in detailed requirements analysis, user story development, and BPMN. QA teams must hold current ISTQB certifications.

Tenders must be lodged electronically via Austender by 2:00 PM, Thursday, 9 July 2026 Australian Eastern Standard Time. Tenders must be lodged electronically via austender see clause 9Tenders should be lodged in the format described in clause 11. The department adheres strictly to commonwealth policy on late tenders.

Tenders will be evaluated based on technical criteria including capability, capacity, and experience, as well as non-technical criteria such as ethical conduct, financial viability, and compliance. The aim is to determine the best overall value for money. Tenders will be evaluated against the evaluation criteria to determine up to 5 tenders that represent the best overall value for money on a whole-of-life basis.

Tenderers must be accredited Australian university medical schools. They must not have had any judicial decisions against them relating to employee entitlements that remain unsatisfied. The tenderer must be an accredited australian university medical school located in australia.

Complaints in relation to this RFT process should be made in writing and directed to the complaints officer at ***@***. *. * in relation to this rft process should be made in writing and directed to the complaints officer at procurement. advice@health. gov. au.

Tenders may be excluded if they are incomplete, contain insufficient information, have unclear pricing, do not comply with the RFT, are not fully capable of undertaking the contract, are uncompetitive, are rated unsuitable against evaluation criteria, contain false declarations or misleading information, or if the tenderer is insolvent or bankrupt. The department may at any time exclude a tender from further consideration if: the tender is incomplete or contains insufficient information to allow evaluation of the tenderprices are not clearly and legibly statedthe tenderer or tender does not comply with this rft