Contact Centre Replacement - CQUniversity currently operates an on- premises Cisco Finesse contact centre environment integrated with the University s Customer Relationship Management ( CRM) platform, SugarCRM, and the University s IT Service Management tool, Ivanti, to support customer interaction management and operational workflows. The University is seeking to evaluate modern Contact Centre platforms and associated capabilities to support evolving customer engagement expectations, operational efficiency
Contact Centre Replacement - CQUniversity currently operates an on- premises Cisco Finesse contact centre environment integrated with the University s Customer Relationship Management ( CRM) platform, SugarCRM, and the University s IT Service Management tool, Ivanti, to support customer interaction management and operational workflows. The University is seeking to evaluate modern Contact Centre platforms and associated capabilities to support evolving customer engagement expectations, operational efficiency
Contact Centre Replacement - CQUniversity currently operates an on- premises Cisco Finesse contact centre environment integrated with the University s Customer Relationship Management ( CRM) platform, SugarCRM, and the University s IT Service Management tool, Ivanti, to support customer interaction management and operational workflows. The University is seeking to evaluate modern Contact Centre platforms and associated capabilities to support evolving customer engagement expectations, operational efficiency
Contact Centre Replacement Contact centre platforms and associated capabilities
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CQUniversity is seeking to evaluate modern contact centre platforms and associated capabilities to replace its on-premises Cisco Finesse environment. The goal is to support evolving customer engagement expectations, operational efficiency, scalability, integration flexibility, and future digital service delivery. The university is open to modern platforms that may offer different architectural models, integrated ecosystems, configurable components, partner solutions, or cloud-native services. Desired outcomes include uptime guarantees, improved user experience, and AI technology assistance. The project aims to improve overall customer engagement and streamline staff assistance to students.
The tender closes on Wednesday, 22 July 2026, at 03:00 am E. South America Standard Time.
Supplier query cutoff is Wednesday, 15 July 2026, at 03:00 am E. South America Standard Time.
EOI- 6 Development AssessmentTransformation and AI - Development Assessment Transformation and AI
Development Assessment Transformation and AI Enablement AI- enabled tools, platforms, and capabilities for the development assessment lifecycle, including pre- lodgement, lodgement, workflow management, referral, assessment, determination, and post- determination. Solutions for document classification, extraction, summarization, analysis, completeness checking, pre- assessment screening, lodgement validation, automated correspondence drafting, report generation, AI triage, risk flagging, complexity scoring, workflow intelligence, referral routing, predictive timeline tools, applicant- facing assistants, chatbots, guided self- service tools, GIS- based zoning, constraints, and spatial analysis with AI capability, and natural language querying of DA data and records. Integration with existing council systems like TechnologyOne, Objective Trapeze, NSW Planning Portal, Microsoft Azure, Microsoft 365, and Esri GIS environments.
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Inner West Council is seeking Expressions of Interest (EOI) for Development Assessment Transformation and AI Enablement. This is the first stage of a two-stage procurement process to identify and shortlist respondents for a future Request for Tender/Quotation (RFT/RFQ). The project aims to modernize and enhance the council's development assessment function using AI and intelligent automation. Key pain points include high service demands, documentation volume, manual workflows, administrative overhead, statutory timeframe pressures, limited applicant transparency, assessment inconsistency, system duplication, and manual cost calculations. The council seeks solutions that reduce decision time, improve lodgement quality, ensure consistent assessment practices, reduce administrative burden, enhance customer experience, strengthen statutory compliance, build a stronger digital foundation, and ensure ethical AI use. Solutions should integrate with existing council systems and must adhere to Australian data residency requirements. The closing date for submissions is 30 August 2026 at 10:00 PM.
The closing date for submissions is 30 August 2026 at 10:00 PM.
The evaluation criteria include architecture quality and clarity, integration feasibility, user experience and workflow fit, demonstrated business benefits, implementation approach and delivery methodology, capability uplift and knowledge transfer approach, AI governance maturity, and commercial model and transparency.
Respondents must provide a company profile, proposed methodology, proposed schedule, list of key personnel, proposed key subcontractors, experience, and a modern slavery act checklist.
No project briefing is required as the time, date, and location are not applicable.
Supplier query cutoff is Tuesday 25 August 2026 at 09:00 AM.
An incomplete EOI may be disqualified. Breach of ethical standards may entitle the council to disqualify the EOI and recover losses.
Contact Centre Replacement - CQUniversity currently operates an on- premises Cisco Finesse contact centre environment integrated with the University s Customer Relationship Management ( CRM) platform, SugarCRM, and the University s IT Service Management tool, Ivanti, to support customer interaction management and operational workflows. The University is seeking to evaluate modern Contact Centre platforms and associated capabilities to support evolving customer engagement expectations, operational efficiency
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Welcome to BidHits.
Finding public tenders and bids is important. But what really matters is quickly identifying the opportunities that match what your company sells.
To get started, enter a few keywords that describe your products or services. BidHits shows relevant opportunities, highlights your keywords, and organizes everything by date.
Smart search is already enabled and uses artificial intelligence to expand your results, even when the tender uses different words from the ones you searched for.
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Unaided survey with 1076 active users, conducted through 27/07/2026.
Single question: "Would you recommend our services to a friend or colleague?" - 90% answered "yes".
