Request for tender to deliver the national gambling help online service. The service includes 24/7 online chat counselling, digital support tools, reporting, and referral pathways. The contract duration is 3 years with a 2-year option, with an estimated total value of $8 million (excl. GST) over five years. Tenders close on 20 August 2026. The provider must comply with NSW Government policies, including those related to Aboriginal, SME, and local participation. Evaluation criteria include price, approach, experience, capacity, sustainability, and SME participation.
The closing date for tenders is 20 August 2026 at 3:00 PM AEST.
The document does not specify payment terms, but mentions that shorter payment terms policy may apply if successful.
Tenders will be assessed against criteria including proposed approach and overall design of service (28%), demonstrated experience (12%), demonstrated capacity and capability (24%), sustainability commitment (8%), SME participation (8%), and price (20%).
Tenderers must meet mandatory preconditions including having current and adequate insurance, financial capability, ability to comply with relevant legislation and policies, and declare any conflicts of interest.
The document does not explicitly detail penalties for non-compliance, but mentions that failure to comply with policies may result in a tender being passed over.
The principal may undertake site inspections of tenderers' proposed premises during the evaluation process.
The document mentions a complaints procedure for entities feeling unfairly excluded or disadvantaged, inviting them to write to the Director Financial Controls, Procurement Reporting.
Tenders may not receive further consideration if the tenderer has offered inducements, committed corrupt conduct, or has a record of unethical behaviour.
The estimated whole-of-life contract value is approximately $8 million excl. GST over the maximum five-year term.
