North Queensland Domestic and Family Violence Networked Hub Model - 24/7 Phoneline Function - The objective of this procurement activity is to improve safety for victim- survivors experiencing domestic and family violence ( DFV) across North Queensland through improved immediate DFV responses delivered by a networked hub model. The Suppliers are required to be located in North Queensland as well as have the necessary ICT infrastructure and telephony capabilities to support the delivery of this service effe
24/7 Phoneline Function for Domestic and Family Violence Networked Hub Model 24/7 Phoneline Function for Domestic and Family Violence Networked Hub Model
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The Department of Families, Seniors, Disability Services and Child Safety is seeking quotes for the 24/7 phoneline function of the North Queensland Domestic and Family Violence Networked Hub Model. The service aims to improve safety for victim-survivors by providing immediate DFV responses. Suppliers must be located in North Queensland and have the necessary ICT and telephony capabilities. The service delivery period is from 1 July 2026 to 30 June 2028. The service will operate 24/7 across Townsville City, Burdekin, Hinchinbrook, and Palm Island LGAs. The target cohort includes victimsurvivors of all gender identities. Brokerage funding is available for immediate needs. The estimated call volume is between **** calls per annum. Key deliverables include providing support, conducting risk assessments, developing safety plans, and facilitating referrals. Collaboration with other DFV services and government agencies is essential. Suppliers must comply with the DFV Support Services Investment Specification and have appropriate insurance. Evaluation criteria include organisational ability, cultural safety, risk assessment, collaboration, supervision, client management, and proposed model. Quotes are to be submitted electronically via the Queensland Government Vendor Panel.
The service delivery period for the 24/7 phoneline function is from 1 July 2026 to 30 June 2028.
The evaluation criteria include organisational ability and experience, cultural safety, accessibility and inclusion, risk assessment, collaboration and integration, supervision and psychosocial safety, client relationship management and data reporting, proposed model, and purposeful public procurement.
Suppliers must be qualified and located in North Queensland with the necessary ICT infrastructure and telephony capabilities. They must also demonstrate compliance with the DFV Support Services Investment Specification and have relevant insurances.
The request for clarification cut-off is COB 27 May 2026.
Suppliers must comply with the Supplier Code of Conduct and may be disqualified if they breach warranties related to anticompetitive conduct, conflict of interest, or criminal organisations.
North Queensland Domestic and Family Violence Networked Hub Model - 24/7 Phoneline Function - The objective of this procurement activity is to improve safety for victim- survivors experiencing domestic and family violence ( DFV) across North Queensland through improved immediate DFV responses delivered by a networked hub model. The Suppliers are required to be located in North Queensland as well as have the necessary ICT infrastructure and telephony capabilities to support the delivery of this service effe
And Support For Families And Carers. ( B) The Supplier Will Be Required To Provide The Following Services: ( I) A National Gambling Helpline ( Gh106) To Service Users/ Which Include: Gambling Helpline
Provision of Gambling Help Digital Services 2026- 2029 - The scope of the Contract will cover the following requirements: The Supplier will be required to provide the following Services: ( a) Digital Services ( GH106) to Service Users, which include: Gambling Helpline, providing Information, assessment and referral ( GH102) and in scope components of Counselling and Support ( GH100), being provision of psychological first aid, crisis support, brief interventions and short- term counselling to people experie
And Support For Families And Carers. ( B) The Supplier Will Be Required To Provide The Following Services: ( I) A National Gambling Helpline ( Gh106) To Service Users/ Which Include: Gambling Helpline
Provision of Gambling Help Digital Services 2026- 2029 - The scope of the Contract will cover the following requirements: The Supplier will be required to provide the following Services: ( a) Digital Services ( GH106) to Service Users, which include: Gambling Helpline, providing Information, assessment and referral ( GH102) and in scope components of Counselling and Support ( GH100), being provision of psychological first aid, crisis support, brief interventions and short- term counselling to people experie
Provision of gambling help digital services 2026- 2029
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The Department of Justice is seeking a supplier to provide digital gambling help services from 2026 to 2029. The services include a digital gambling helpline, provision of psychological first aid, crisis support, brief interventions, and short-term counselling. The supplier will also manage the Gambling Help Queensland website and social media channels, offering information, self-assessment tools, and a directory of support options. These services are to be delivered statewide across Queensland.
The contract for the provision of gambling help digital services is expected to cover the period from 2026 to 2029.
Supplier queries must be submitted by Tuesday, 28 April 2026, at 01:00 am E. South America Standard Time.
And Support For Families And Carers. ( B) The Supplier Will Be Required To Provide The Following Services: ( I) A National Gambling Helpline ( Gh106) To Service Users/ Which Include: Gambling Helpline
Provision of Gambling Help Digital Services 2026- 2029 - The scope of the Contract will cover the following requirements: The Supplier will be required to provide the following Services: ( a) Digital Services ( GH106) to Service Users, which include: Gambling Helpline, providing Information, assessment and referral ( GH102) and in scope components of Counselling and Support ( GH100), being provision of psychological first aid, crisis support, brief interventions and short- term counselling to people experie
Provision of gambling help digital services 2026- 2029
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The Department of Justice in Queensland, Australia, is seeking tenders for the provision of gambling help digital services from 2026 to 2029. The scope of work includes delivering digital services such as a gambling helpline, providing information, assessment, referral, psychological first aid, crisis support, brief interventions, and short-term counselling. The tender also covers the development and maintenance of the Gambling Help Queensland website and social media channels to offer information, self-assessment tools, and a directory of support options. These services are to be delivered statewide across Queensland. The tender opens on Tuesday, 31 March 2026, and closes on Tuesday, 05 May 2026, at 01:00 am E. South America Standard Time. Supplier queries must be submitted by Tuesday, 28 April 2026, at 01:00 am E. South America Standard Time. The expected decision date is Tuesday, 16 June 2026.
The contract for the provision of gambling help digital services is expected to cover the period from 2026 to 2029.
There is no indication of a mandatory or optional site visit required for this tender.
There is no indication that samples are required for this tender.
Supplier queries must be submitted by Tuesday, 28 April 2026 at 01:00 am E. South America Standard Time.
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