Provision of e-commerce, warehousing and distribution services for CASA online store. Contract term to 30 June 2030 with up to three 1-year extension options. Closing date 30 November 2026 at 2:00 PM ACT local time. Responses must be lodged via AusTender. Evaluation criteria include Shopify capability, subscription management, inventory management, customer service, product requisition, and transition plan. No site inspections. Security checks required for personnel. Payment within 5 days for e-invoicing or 20 days otherwise.
Orders must be delivered within five business days from order creation to receipt at any domestic Australian address. casa requires the maximum waiting time between order creation by a customer to receipt of delivery to any domestic within australia address will be five business days.
Payment within 5 days for e-invoices via Peppol, or 20 days for other correctly rendered invoices. the customer must pay the amount of the invoice to the supplier within five days after receiving it and within 20 days after receiving it.
The supplier warrants it has the skill, competence, experience and ability to perform the services and will comply with all relevant laws. the supplier warrants that: it has the skill, competence, experience and ability necessary to perform the services in accordance with the contract.
Evaluation considers best value for money including whole of life costs and weighted criteria. the supplier will have demonstrated its ability to provide the best value for the customer. this will not necessarily be the lowest price.
Suppliers must agree to the non-negotiable Commonwealth Contract Terms and meet minimum content and format requirements. your organisation cannot agree to the commonwealth contract terms. . . these terms are nonnegotiable and will form part of the contract.
Failure to meet more than one KPI without remediation is deemed a material breach and the customer may terminate the contract. the failure is deemed to be a material breach of the contract and the customer may terminate the contract.
Questions are permitted until Thursday, 5 November 2026 at 2:00 PM ACT local time. questions will be permitted up until thursday, 5 november 2026 2: 00 pm act local time.
Responses not lodged electronically via AusTender before closing time will not be considered. responses must be lodged electronically via austender before the closing time and in accordance with the response lodgement procedures.
