ITT265 - IT Service Management - Sunshine Coast Council is seeking to implement a modern, integrated ITSM platform to replace the current service management environment and provide a scalable foundation for improved technology service delivery. The project will initially focus on delivering a Minimum Viable Product ( MVP) for core ITSM capabilities, including incident, request, change, problem, knowledge, service catalogue, service level management and reporting. The solution must also provide a clear pathw
Implementation of a modern, integrated IT Service Management ( ITSM) platform ITSM platform with core capabilities including incident, request, change, problem, knowledge, service catalogue, service level management and reporting; pathway to expand into enterprise service management ( ESM), software asset management ( SAM), configuration management database ( CMDB) capability and controlled IT documentation management
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Sunshine Coast Council seeks a modern ITSM platform to replace its current system. Initial term of 5 years with 3 x 12-month extension options. Tenders due 12 noon, 12 November 2026, submitted electronically via VendorPanel. Clarification cutoff is 48 hours prior to closing. Evaluation includes non-price criteria (solution fit 40%, capability 15%, methodology 25%, social/economic 20%) plus price. Shortlisted respondents must provide product presentations/demonstrations and a sandbox for functionality testing. Mandatory criteria include health and safety, cyber security, and compliance. Contract is a QITC comprehensive contract. Validity period is 150 days.
The evaluation criteria include non-price criteria with weightings: solution fit and requirements compliance 40, capability and experience 15, methodology 25, social and economic factors 20, and price is also considered.
Mandatory criteria include health and safety, cyber security, and compliance.
Any prohibited contact with a local government employee or elected member of council may result in the respondent or prospective respondent and their quote being disqualified from the tender process.
ITT265 - IT Service Management - Sunshine Coast Council is seeking to implement a modern, integrated ITSM platform to replace the current service management environment and provide a scalable foundation for improved technology service delivery. The project will initially focus on delivering a Minimum Viable Product ( MVP) for core ITSM capabilities, including incident, request, change, problem, knowledge, service catalogue, service level management and reporting. The solution must also provide a clear pathw
IT Service Management ( ITSM) platform implementation ITSM platform with incident, request, change, problem, knowledge, service catalogue, service level management and reporting; pathway to enterprise service management, software asset management, configuration management database and IT documentation management
AI helper
Sunshine Coast Council seeks a modern integrated ITSM platform to replace its current service management environment. Initial term of 5 years with 3 x 12 month extension options. Tenders must be submitted electronically via VendorPanel before 12 noon on 12 November 2026. Clarification cutoff is 48 hours prior to closing. Evaluation criteria include solution fit (40%), methodology (25%), social and economic factors (20%), capability and experience (15%), plus price. Shortlisted respondents must provide product demonstrations and sandbox testing. Contract is a QITC comprehensive contract.
Tenders must be submitted electronically through VendorPanel prior to the closing date of 12 noon, 12th November 2026. tenders will be accepted until 12 noon, 12th november 2026
Evaluation criteria include solution fit and requirements compliance (40%), capability and experience (15%), methodology (25%), social and economic factors (20%), and price. the nonprice evaluation criteria weightings are: evaluation criteria weighting solution fit and requirements compliance 40 capability and experience 15 methodology 25 social and economic factors 20
Mandatory criteria include health and safety, cyber security, and compliance. mandatory criteria o health and safety o cyber security o compliance
Clarification cutoff is 48 hours prior to the closing date. clarifications cutoff for requests for clarification or further information is 48 hours prior to the closing date
Prohibited contact with any local government employee or elected member may result in disqualification. any prohibited contact with a local government employee or elected member of council may result in the respondent or prospective respondent and their quote being disqualified from the tender process
ITT265 - IT Service Management - Sunshine Coast Council is seeking to implement a modern, integrated ITSM platform to replace the current service management environment and provide a scalable foundation for improved technology service delivery. The project will initially focus on delivering a Minimum Viable Product ( MVP) for core ITSM capabilities, including incident, request, change, problem, knowledge, service catalogue, service level management and reporting. The solution must also provide a clear pathw
Implementation of a modern, integrated IT Service Management ( ITSM) platform ITSM platform with core capabilities including incident, request, change, problem, knowledge, service catalogue, service level management and reporting; pathway to expand into enterprise service management ( ESM), software asset management ( SAM), configuration management database ( CMDB) capability and controlled IT documentation management
AI helper
Sunshine Coast Council seeks a modern ITSM platform to replace its current system. Initial term of 5 years with 3 x 12-month extension options. Tenders due 12 noon, 12 November 2026. Submission via VendorPanel. Clarification cutoff is 48 hours before closing. Evaluation includes mandatory criteria (health and safety, cyber security, compliance), non-price criteria (solution fit 40%, capability 15%, methodology 25%, social and economic 20%) and price. Shortlisted respondents must provide product presentations/demonstrations and sandbox testing. Contract is a QITC comprehensive contract. Validity period 150 days.
Tenders must be submitted electronically via VendorPanel prior to the closing date. The closing date is 12noon, 12th november 2026.
Evaluation criteria include solution fit and requirements compliance 40, capability and experience 15, methodology 25, social and economic factors 20 and price.
Mandatory criteria include health and safety, cyber security and compliance.
Clarifications cutoff is 48 hours prior to the closing date.
Prohibited contact with council members or employees may result in disqualification: any prohibited contact with a local government employee or elected member of council may result in the respondent. . . being disqualified.
ITT265 - IT Service Management - Sunshine Coast Council is seeking to implement a modern, integrated ITSM platform to replace the current service management environment and provide a scalable foundation for improved technology service delivery. The project will initially focus on delivering a Minimum Viable Product ( MVP) for core ITSM capabilities, including incident, request, change, problem, knowledge, service catalogue, service level management and reporting. The solution must also provide a clear pathw
Implementation of a modern, integrated IT Service Management ( ITSM) platform to replace the current service management environment ITSM platform with core capabilities including incident, request, change, problem, knowledge, service catalogue, service level management and reporting; pathway to expand into enterprise service management ( ESM), software asset management ( SAM), configuration management database ( CMDB) capability and controlled IT documentation management
AI helper
Sunshine Coast Council seeks a modern ITSM platform via ITT265. Initial term 5 years with 3x12 month extension options. Tenders due 12 noon, 12 November 2026. Must be submitted electronically via VendorPanel. Validity period 150 days. Evaluation includes mandatory criteria (health and safety, cyber security, compliance) and non-price criteria (solution fit 40%, capability 15%, methodology 25%, social/economic 20%) plus price. Shortlisted respondents must provide product demonstrations and sandbox testing. Clarification cutoff 48 hours prior to closing. Prohibited contact with council members may lead to disqualification.
The evaluation criteria include solution fit and requirements compliance 40, capability and experience 15, methodology 25, social and economic factors 20 and price.
Mandatory criteria include health and safety, cyber security, compliance as stated in the evaluation criteria.
Any prohibited contact with a local government employee or elected member of council may result in the respondent or prospective respondent and their quote being disqualified from the tender process.
ITT265 - IT Service Management - Sunshine Coast Council is seeking to implement a modern, integrated ITSM platform to replace the current service management environment and provide a scalable foundation for improved technology service delivery. The project will initially focus on delivering a Minimum Viable Product ( MVP) for core ITSM capabilities, including incident, request, change, problem, knowledge, service catalogue, service level management and reporting. The solution must also provide a clear pathw
Implementation of a modern, integrated IT Service Management ( ITSM) platform ITSM platform with core capabilities including incident, request, change, problem, knowledge, service catalogue, service level management and reporting; pathway to expand into enterprise service management ( ESM), software asset management ( SAM), configuration management database ( CMDB) capability and controlled IT documentation management
AI helper
Sunshine Coast Council seeks a modern ITSM platform to replace its current system. Initial term is 5 years with 3 x 12-month extension options. Tenders close 12 noon, 12 November 2026. Submission via VendorPanel. Clarification cutoff is 48 hours before closing. Evaluation includes mandatory criteria (health and safety, cyber security, compliance) and non-price criteria. Shortlisted respondents must provide product presentations/demonstrations and sandbox testing. Contract is a QITC comprehensive contract. Prohibited contact with council members may lead to disqualification.
Tenders must be submitted electronically through VendorPanel prior to the closing date. The closing date is 12noon, 12th november 2026.
Evaluation criteria include solution fit and requirements compliance 40, capability and experience 15, methodology 25, social and economic factors 20, plus price and mandatory criteria.
Mandatory criteria include health and safety, cyber security, and compliance. Shortlisted respondents must provide product presentations and demonstrations.
Clarifications cutoff is 48 hours prior to the closing date. Requests for clarification must be made in writing via VendorPanel.
Prohibited contact with council members may result in disqualification: any prohibited contact with a local government employee or elected member of council may result in the respondent. . . being disqualified.
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BidHits helps businesses find Australian public tenders. We monitor official portals daily, organise opportunities in one place, and deliver results on the site and by email.
Enter your email and activate the trial. For 14 days you can use all features. If you do not subscribe when it ends, the tender list becomes limited and there are no automatic charges.
No. We monitor major official portals and bring matching opportunities into one workflow. You can receive alerts by email on the schedule you choose.
Whenever possible, yes. Some official portals require login or block direct links. In those cases, we point you to the official process page so you can access the documents there.
Yes. In the tenders panel you can filter by state/territory, procurement method, dates and value ranges. In settings, you can save preferences for future alerts and searches.
Yes. After signup you can switch to the map view and see tenders by location.
Smart matching helps find opportunities related to what you sell, even when a tender uses different wording. It can make mistakes, so you can improve results by adding, editing or removing keywords.
Yes. You can query tenders via API and receive data in JSON or XML. Documentation is available at /api_integration.php.
In Settings you can pause alerts or adjust delivery times. If you want to delete your account, just contact us. During the free trial there is no auto-charge.
We monitor major official portals every day at Commonwealth, state/territory and local council levels. Tenders are added as soon as they are available from the source portal.
Search a term, receive smart email alerts, open documents or official pages, and filter by region and procurement method.
Transcript
Welcome to BidHits.
Finding public tenders and bids is important. But what really matters is quickly identifying the opportunities that match what your company sells.
To get started, enter a few keywords that describe your products or services. BidHits shows relevant opportunities, highlights your keywords, and organizes everything by date.
Smart search is already enabled and uses artificial intelligence to expand your results, even when the tender uses different words from the ones you searched for.
For each opportunity, you can view a summary, access documents, mark it as a favorite, add private notes, remove what is not relevant, or view it on the map.
You can also use filters, run searches, and explore the day's opportunities directly on the map.
Start using BidHits now. It's fast, practical, and you can try it for free.
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Methodology
Unaided survey with 1115 active users, conducted through 06/11/2026.
Single question: "Would you recommend our services to a friend or colleague?" - 90% answered "yes".
