Crm/ Api Integration/ Webhook Integration/ Middleware Integration
The CFC seeks an end- to- end provision and delivery of a CRM solution that can integrate through API, webhook or middleware: 1. With existing CFC ticketing systems ( Nliven and Humanitix) and business systems such as Sage 300; OR Combines CRM and ticketing in a single platform, with capability to integrate with CFC business systems such as Sage 300.
Salesforce Managed Services - Seeking a managed service provider to support Salesforce projects and integrations for H& R and DCITHS within the DCITHS IT environment
Customer Relationship Management System- Following the implementation of a Customer Relationship Management ( CRM) solution in 2022/2023 as part of Council s Enterprise Systems Upgrade, and the subsequent use of this solution for 3- years, Council has identified gaps in the implemented solution. Examples of these gaps include but are not limited to: The responsiveness to addressing Customer s requests ( including reminders and escalation points). Communication to the Customers about their requests; and Pro
Customer Relationship Management System
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Expression of Interest for a Customer Relationship Management (CRM) system. The council is seeking solutions to address gaps in their existing CRM system, including responsiveness to customer requests, communication, and reporting. The solution must integrate with existing council systems. Respondents must provide costs for migration, configuration, integration, ongoing licensing, hosting, and any other fees. The tender closes at 2:00 PM on 29 August 2025. A supplier feedback tool is available.
**** Salesforce Design & Implementation- The Lifetime Support Authority ( LSA) delivers the Lifetime Support Scheme ( LSS). The LSS provides high quality treatment, care and support for people who are seriously injured in motor vehicle accidents in South Australia. In 2023 the LSA implemented the Salesforce HealthCloud and Industries platforms as its case management system ( SALSA2). It was recognised the current Salesforce system could be further developed and enhanced to meet future requirements. As su
Salesforce design implementation
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The Lifetime Support Authority (LSA) is seeking a vendor to implement and deliver future state requirements for its Salesforce case management system (Salsa2). The contract term will be a 24-month base term with a 12-month extension option. Offers for part of the requirements will not be considered. A mandatory industry briefing will be held on June 23, 2025, via Microsoft Teams. All queries should be directed to the nominated contact point. The tender closes on July 14, 2025, at 2:00 PM South Australian time. Several documents are available for download, including procurement process guidelines, specifications, a proposed system implementation agreement, and a supplier response form. Additional information, including materials presented, questions and answers, will be uploaded as an addendum to the tender on sa tenders. Supplier feedback is available through a tool on the home page.
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Methodology
Unaided survey with 1058 active users, conducted through 08/06/2026.
Single question: "Would you recommend our services to a friend or colleague?" - 90% answered "yes".
