Cloud Telephony Tenders

The estimated completion date for the project is 01 December 2028.

If successful, you will be required to submit quarterly reporting regarding the shorter payment terms policy. if you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree

Evaluation will be based on capability, methodology, organisational capacity, sustainability, financial capacity, price, innovation, experience, compliance, social outcomes, and risk management. General assessment criteria that was used to evaluate this opportunity capability methodology organisational capacity sustainability financial capacity price innovation experience compliance social outcomes risk management

Suppliers must be suitably qualified and may need to be a member of **** (ICT Services Scheme) and **** (Operational Telecommunications Equipment, Infrastructure and Services Scheme). this category has a mandated scheme, to be awarded this contract you may need to be a member of the ict services scheme ****.

The tender closing date is 26 June 2026 at 2:00 PM AEST.

Monthly invoices must itemise charges by service category. Prices are exclusive of GST and shall remain fixed for the first twelve months, with annual variations based on the ABS Consumer Price Index thereafter.

The evaluation is based on a weighted assessment of service delivery methodology (15%), technical capability (15%), relevant experience (20%), cybersecurity approach (5%), local and regional capability (5%), and price and value for money (40%).

Tenderers must demonstrate financial capacity, have relevant certifications (e. g. , Microsoft Partner, ITIL, ISO ****), and provide evidence of required insurance.

Service credit arrangements for SLA non-compliance will be addressed in the contract.

The last day for clarification queries is 19 June 2026.

Engaging in collusive or anti-competitive tendering practices, offering inducements, or directly contacting council officers may result in disqualification.

Tenders must be received no later than 2:00 PM AEST on 26 June 2026. Tenders must be received no later than 2:00 pm aest on the tender closing date.

Monthly invoices must itemise charges by service category. Out-of-contract charges must be separately identified and reference the relevant purchase order or written approval. Monthly invoices must itemise charges by service category as a minimum: licensing, enduser support, application infrastructure support, network and connectivity, and telephony.

The tender will be evaluated based on a weighted assessment of service delivery methodology (15%), technical capability (15%), relevant experience (20%), cybersecurity approach (5%), local and regional capability (5%), and price and value for money (40%). council is not bound to accept the lowest priced tender and will assess value for money holistically.

Tenderers must be suitably qualified and experienced. Mandatory criteria include evidence of required licenses, certifications (e. g. , Microsoft Partner status Gold, ITIL certification, ISO **** or equivalent), insurance, and financial standing. evidence of required licences, certifications, and registrations, including as applicable: microsoft partner status goldsolutions partner, itil certification for key personnel, iso **** or equivalent.

Service credit arrangements for SLA non-compliance will be addressed in the contract. service credit arrangements for sla noncompliance will be addressed in the contract.

Engaging in collusive or anti-competitive tendering practices, offering inducements, failing to disclose conflicts of interest, or directly contacting council officers may result in disqualification. any such contact may result in disqualification.