CC4Teams Software Licence, Support & Enhancement Services - The Council requires a support partner to provide licencing for cc4teams ( and related call recording) and support for contact centre operations. The support involves: o Resolution of incidents and requests related to the operation of cc4teams in Council' s Microsoft Teams telephony environment, o Support for changes and improvements for the use of cc4teams by contact centre teams, o Support and maintenance of PowerBI reporting and wallboards used
cc4teams software licence, support & enhancement services cc4teams licensing, call recording licensing, incident and service request support, system enhancements and configuration changes, Power BI reports and wallboards support and maintenance
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City of Stonnington seeks a support partner for cc4teams licensing, call recording, and contact centre support. Services include incident resolution, system enhancements, and Power BI reporting maintenance. Fixed price contract, initial 2 years with 1+1 year options. Tenders due 27 November 2026 at 2pm via VendorPanel. Evaluation: price 40%, service delivery 30%, experience 20%, sustainability 10%. Mandatory insurances: public liability $20M, professional indemnity $10M, cyber $5M. Must be incorporated entity, trust, or partnership.
Tenders must be lodged and received in entirety before the closing date and time, 2pm Friday 27 November 2026, through VendorPanel. closing date and time2pm, friday 27 november 2026
Fixed price contract with payments upon presentation of a detailed invoice with purchase order number. payments to be made upon presentation of a detailed invoice with appropriate purchase order number in accordance with councils normal accounts payable conditions
Evaluation criteria weighted: price 40%, demonstrated service delivery capability 30%, level of experience and expertise 20%, sustainability and social initiatives 10%. evaluation criteriaweighting demonstrated service delivery capability 30 level of experience and expertise 20 sustainability and social initiatives 10 price 40
Tenderers must be incorporated entities, trusts or partnerships for ongoing engagements. council will only accept tenders from an incorporated entity, a trustee or a partnership for engagements that are ongoing standing offers
Late tenders will not be accepted, and changes to tender conditions will deem submission nonconforming. late tenders will not be accepted and tenderers must not change these tender conditions. any change will deem submission as nonconforming
08/20/2026 - AUSTRALIA | NSW | CHATSWOOD
Small City
Ehealth Nsw - Nsw
Telephony/ Cloud Products And Support
**** NSW Ambulance Emergency 000 Telephony Solution - NSW Ambulance is seeking a suitably qualified supplier to design, supply, implement and support a modern 000 telephony solution for critical control centre operation
07/31/2026 - AUSTRALIA | NSW | CHATSWOOD
Small City
Ehealth Nsw - Nsw
Telephony/ Cloud Products And Support
**** NSW Ambulance Emergency 000 Telephony Solution - NSW Ambulance is seeking a suitably qualified supplier to design, supply, implement and support a modern 000 telephony solution for critical control centre operation
07/30/2026 - AUSTRALIA | NSW | CHATSWOOD
Small City
Ehealth Nsw - Nsw
Telephony/ Cloud Products And Support
**** NSW Ambulance Emergency 000 Telephony Solution - NSW Ambulance is seeking a suitably qualified supplier to design, supply, implement and support a modern 000 telephony solution for critical control centre operation
000 telephony solution
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NSW Ambulance is seeking a supplier to design, supply, implement, and support a modern 000 telephony solution for critical control centre operations. The goal is to provide a scalable, resilient solution for current and future demands across various control centres. The procurement has mandatory requirements regarding modern slavery information and may require membership in **** (ICT Services Scheme) and **** (Operational Telecommunications Equipment, Infrastructure and Services Scheme). Social procurement policies regarding Aboriginal procurement, shorter payment terms, and SME policies are also applicable. The closing date for submissions is 14 August 2026 at 3:00 PM. Evaluation will be based on capability, methodology, capacity, sustainability, financial capacity, price, innovation, experience, compliance, social outcomes, and risk management.
The estimated completion date for the project is 01 December 2028.
If successful, you will be required to submit quarterly reporting regarding the shorter payment terms policy. if you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree
Evaluation will be based on capability, methodology, organisational capacity, sustainability, financial capacity, price, innovation, experience, compliance, social outcomes, and risk management. General assessment criteria that was used to evaluate this opportunity capability methodology organisational capacity sustainability financial capacity price innovation experience compliance social outcomes risk management
Suppliers must be suitably qualified and may need to be a member of **** (ICT Services Scheme) and **** (Operational Telecommunications Equipment, Infrastructure and Services Scheme). this category has a mandated scheme, to be awarded this contract you may need to be a member of the ict services scheme ****.
Request for Tender - Provision of Managed IT Services - Balranald Shire Council is seeking to engage a suitably qualified and experienced provider to deliver Managed IT Services across all Council sites. The successful tenderer will be responsible for providing responsive helpdesk and end- user support, proactive management and maintenance of IT infrastructure, implementation of essential cybersecurity services, and ensuring strong IT governance. Council is looking for a proactive, reliable, and capable par
Managed IT Services Part A: Desktop, Microsoft 365, and Azure Services ( Service Desk, Onsite Support, Microsoft 365 and Azure Management, Endpoint Management, Application Control, Identity and Access Control, Data Protection, IT Asset Management, Security Services, Remote Access, User Training, Documentation, Governance, and Project Services). Part B: Network and Telephony ( NBN Connectivity, WiFi and LAN Management, Network Segmentation, Telephony System Management, 4G Failover, and Network Documentation).
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Balranald Shire Council is seeking a provider for Managed IT Services. The contract is for three years with two optional one-year extensions. Services include helpdesk and end-user support, IT infrastructure management, cybersecurity implementation, and IT governance. The tender closes on 26 June 2026. The provider must deliver services from Australia. Key requirements include ITIL framework, Essential Eight compliance, data sovereignty within Australia, and a detailed transition plan. The evaluation criteria include service delivery methodology, technical capability, relevant experience, cybersecurity approach, local/regional capability, and price/value for money. Mandatory criteria include completed tender forms, Australian-based service delivery, insurance, and financial standing.
The tender closing date is 26 June 2026 at 2:00 PM AEST.
Monthly invoices must itemise charges by service category. Prices are exclusive of GST and shall remain fixed for the first twelve months, with annual variations based on the ABS Consumer Price Index thereafter.
The evaluation is based on a weighted assessment of service delivery methodology (15%), technical capability (15%), relevant experience (20%), cybersecurity approach (5%), local and regional capability (5%), and price and value for money (40%).
Tenderers must demonstrate financial capacity, have relevant certifications (e. g. , Microsoft Partner, ITIL, ISO ****), and provide evidence of required insurance.
Service credit arrangements for SLA non-compliance will be addressed in the contract.
The last day for clarification queries is 19 June 2026.
Engaging in collusive or anti-competitive tendering practices, offering inducements, or directly contacting council officers may result in disqualification.
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