Council is seeking a suitably qualified and experienced vendor to implement Salesforce Public Sector Solutions ( PSS) as a robust, scalable, and future- ready regulatory and compliance management platform that will support multiple business units across nine teams ( 9) and forty- eight ( 48) use cases within the organisation- Implementing Salesforce Public Sector Solution ( PSS) modules
Council is seeking a suitably qualified and experienced vendor to implement Salesforce Public Sector Solutions ( PSS) as a robust, scalable, and future- ready regulatory and compliance management platform that will support multiple business units across nine teams ( 9) and forty- eight ( 48) use cases within the organisation- Implementing Salesforce Public Sector Solution ( PSS) modules
End- to- End Compliance - The provision of professional services to design, implement, and optimise the solution, including comprehensive project management, user experience design, business process re- engineering, and change
the provision of professional services to design, implement, and optimise the solution, including comprehensive project management, user experience design, business process re engineering, and change management support.
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The tender is for professional services to design, implement, and optimize a solution for end-to-end compliance. The closing date is April 8, 2026, at 3:00 PM AEST. A pre-tender briefing is scheduled for March 12, 2026, via online Teams meeting (not mandatory). The evaluation criteria include use case capability, functional and nonfunctional requirements, implementation service requirements, data migration, SME participation, and pricing. The evaluation criteria for this rft that do not relate to price will account for 70 of the total evaluation score. The evaluation criteria for this rft that relate to price will account for 30 of the total evaluation score. Shortlisted tenderers will be required to demonstrate use cases in person. The tender validity period is 6 months. The EPP direction applies to this RFT. The tenderer must be registered on the NSW Government ICT Goods and Services Prequalification Scheme.
The estimated timeframe for delivery is not specified in the provided text.
The evaluation criteria for this rft that do not relate to price will account for 70 of the total evaluation score. The evaluation criteria for this rft that relate to price will account for 30 of the total evaluation score.
The tenderer warrants that it is registered on or has applied for registration on the nsw government ict goods and services prequalification scheme and must provide evidence of such registration as part of its tender.
The pre-tender briefing will be held at the following time and place: thursday 12 march 2026 via online teams meeting.
All queries related to the tender should be submitted no later than friday 27 march 2026.
Customer Relationship Management System- Council is seeking to implement a scalable, centralised Customer Relationship Management ( CRM) solution to replace the current reliance on multiple disconnected systems for engaging with the local business community. The new system will provide a single, consolidated source of business information, enabling targeted and personalised engagement with local businesses. The solution will streamline communication processes, automate routine administrative tasks, and deli
Customer Relationship Management System- Council is seeking to implement a scalable, centralised Customer Relationship Management ( CRM) solution to replace the current reliance on multiple disconnected systems for engaging with the local business community. The new system will provide a single, consolidated source of business information, enabling targeted and personalised engagement with local businesses. The solution will streamline communication processes, automate routine administrative tasks, and deli
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