Support Desk Tenders

You must hold or have applied for prequalification under the NSW Government ICT Services Scheme ****, category N02 software applications. As stated: the tenderer must: o hold, or have applied for, the required prequalification under the nsw government ict services scheme ****, category n02 software applications.

Tenders not lodged by the closing time or not containing all required documents may be rejected. As stated: a tender: i that is not lodged by the closing time as required by clause 4. 1 ii that does not contain all the documents and other information required by the tender documents. . . may be rejected and/or not considered.

Tenders must be lodged on or before 2:00 pm Hobart time on Tuesday 13 October 2026. The customer has the right to extend the closing time.

Evaluation includes qualitative criteria (80%) covering project appreciation, technical capabilities, and economic and social benefits, plus quantitative criteria (20%) for price and timeline, cost of ongoing support, and SaaS cost.

Tenderers must demonstrate ability to deliver and integrate their proposed solution into customers ESRI enterprise environment version 11. 5 and be financially viable to deliver the requirement over the full contract term.

A potential supplier must not inspect a site or sites relevant to the delivery of the deliverables except in accordance with a site inspection arranged by the potential supplier with the contact officer.

A tender may be excluded from the RFT evaluation process if there is evidence that the tenderer has breached a provision of this RFT, and that breach has materially and adversely affected the integrity of the RFT process.

The evaluation criteria include capability and experience 20, key personnel, delivery organisational structure and subcontractors 10, service delivery model and methodology 30, and price 40.

Tenderers must meet mandatory requirements including provision of a completed and signed form of tender, fully completed response schedules, relevant insurances, and financial viability.

Clarifications must be submitted via writing and using VendorPanel, and clarifications will be received up until four (4) business days before the tender closing date.

Tender responses received after the tender closing date may be deemed nonconforming and excluded from the invitation to tender process.

Tenders must be lodged before the tender closing time. The closing time is 2:00pm ACT local time, 5 October 2026. tender closing time 2: 00pm act, canberra local time, 5 october 2026

Payment will be via electronic funds transfer. The contract will include clauses for the supplier pay on-time or pay interest policy. australian government policy requires australian government agencies to effect payment to its suppliers via electronic funds transfer

Suppliers must demonstrate capacity to provide warranty and after-sales support services. demonstrate capacity and capability to provide delivery, installation, warranty and after sales support services on ad hoc andor urgent basis

Tenders will be evaluated to identify the response representing best value for money. tenders will be evaluated to identify the response representing best value for money when evaluated against the criteria

Suppliers must demonstrate financial, technical and professional capability to supply office furniture of similar size and complexity. the supplier must demonstrate that it has the financial, technical and professional capability to supply, deliver and support office furniture products of similar size and complexity

Industry briefing and site visit: not applicable. industry briefing and site visit 1. not applicable

Complaints should be directed to the complaints officer. any complaints arising out of the rft process should be directed to the complaints officer: director, procurement, department of parliamentary services

Tenders not properly submitted before closing time will not be accepted. tenders which are not properly submitted before the closing time will not be accepted

The evaluation panel will use a weighted point score evaluation system that allows price and nonprice criteria to be taken into account in the selection of a preferred tenderer.

Tenders received after the closing date will not be considered or accepted.