Support Desk Tenders

Tenders must be received no later than 2:00 pm AEST on 26 June 2026.

Monthly invoices must itemise charges by service category. Prices shall remain fixed for the first twelve months, with annual variations based on the ABS Consumer Price Index thereafter, subject to council approval.

The evaluation is based on a weighted assessment of service delivery methodology (15%), technical capability (15%), relevant experience (20%), cybersecurity approach (5%), local and regional capability (5%), and price and value for money (40%).

Tenderers must demonstrate financial capacity, have current insurance certificates, and provide evidence of required licenses, certifications, and registrations, such as Microsoft Partner status, ITIL certification, and ISO **** or equivalent.

Service credit arrangements for SLA non-compliance will be addressed in the contract.

The last day for clarification queries is 19 June 2026.

Engaging in collusive or anti-competitive tendering practices, offering inducements, failing to disclose conflicts of interest, or directly contacting council officers may result in disqualification.

Tenders will be accepted until 12 noon on 9 July 2026.

The PCaaS covers warranty coordination as part of support and maintenance.

The evaluation criteria for this tender will be: non-price weighted evaluation criteria (detailed specifications 35%, capability and experience 15%, methodology 30%, social and economic factors 20%) and price.

The successful supplier would have to either be a Windows Autopilot deployment partner or commit to obtaining partner status at award.

Clarifications cutoff for requests for clarification or further information will not be accepted on or after the date that is 3 business days prior to the closing date.

Direct contact with any elected member of council or local government employee regarding any part of this tender, other than those listed in schedule 1 item 5, is prohibited. Any prohibited contact may result in disqualification.

The RFP responses are due on 9 June 2026 at 2:00 PM.

The overall value for money evaluation of the proposal will combine the evaluation score and the pricing assessment outcome to determine which tender provides the best value for money outcomes to SEC.

Suppliers must hold a valid Registered Electrical Contractor (REC) license and have appropriately qualified personnel capable of conducting technical and rectification audits across specified product families within Victoria.

The document outlines consequences for failing to meet Key Performance Indicators, which may include non-payment for audits with inaccurate results or termination of the agreement.

The RFP does not explicitly mention a mandatory or optional site visit for suppliers to inspect the premises or scope of work.

The RFP does not require the submission of samples.

The RFP does not specify a deadline for challenging the tender process or its outcomes.

Suppliers may be disqualified if they engage in collusion, anti-competitive conduct, or fail to comply with mandatory requirements such as holding a valid REC license or providing required documentation.

The tender closing date is Friday, 26 June 2026, at 2:00 PM AEST. Tenders must be received no later than this time, and late tenders will not be accepted.

The bid notice does not specify payment terms.

The bid notice does not specify warranty terms.

The award criterion is value for money, assessed holistically based on weighted criteria including service delivery methodology, technical capability, relevant experience, cybersecurity approach, local and regional capability, and price.

Tenderers must be suitably qualified and experienced organisations. Mandatory pass/fail criteria include completed tender forms, Australian-based service delivery, required certifications and accreditations, current insurance certificates, financial standing, and conflict of interest declarations.

Service credit arrangements for SLA non-compliance will be addressed in the contract.

The bid notice does not mention a site visit.

The bid notice does not mention sample submission.

The bid notice does not specify a challenge deadline.

Engaging in collusive or anti-competitive tendering practices, offering gifts or inducements, failing to disclose conflicts of interest, contacting council officers directly, or submitting late tenders may result in disqualification.

The bid notice does not specify an estimated total value.

The bid notice does not explicitly state a delivery deadline for the products or services. The closing date for submissions is Tuesday 02 June 2026.

The bid notice requires respondents to be suitably qualified and authorised Microsoft Cloud Solution Provider (CSP) partners. It also asks to confirm current Microsoft CSP authorisation status and the ability to provision, bill, and support under the CSP model, including support for Microsoft 365, Azure, security, and related subscription services. Experience with NSW local government conditions is also a requirement.

The bid notice indicates that sample submission is not applicable ('FALSE').

The bid notice states that the supplier query cutoff is Tuesday 02 June 2026 01:00 am E. South America Standard Time.