Provision of Mobile Devices and Accessories - Establish supply arrangements for mobile devices and accessories to support the operational and business needs of Department of Customer Service DCS
Mobile devices and accessories supply Mobile handsets, tablets, Wi- Fi hotspots and accessories; device supply, fulfilment and delivery services; warranty, repair and replacement services; device enrolment services; Apple Business Manager and Samsung Knox; reporting and invoicing services; e- waste management and device buy back services.
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The Department of Customer Service (DCS) is seeking suppliers to establish supply arrangements for mobile devices and accessories to support operational needs. The tender closes on 15 October 2026 at 3pm AEST/AEDT. Mandatory criteria include ICT Services Scheme (****) registration, modern slavery compliance, supplier code of conduct acknowledgement, conflict of interest declaration, financial viability declaration, and acceptance of ICT Agreement (ICTA). Evaluation is based on mandatory pass/fail criteria and general criteria, with price accounting for 60% of the score. The contract term is expected to be from February 2027 to February 2029.
Assessment of the tenderers capability to provide warranty and support services, including: warranty coverage and service inclusions
The general evaluation criteria for this rft that relate to price will account for 60 of the total evaluation score. The general evaluation criteria for this rft that relate to price will account for 60 of the total evaluation score.
Mandatory criteria include ict services scheme **** registration or evidence of application
FALSE
A tenderer that fails any of the stated mandatory criteria will be excluded from further consideration. A tenderer that fails any of the stated mandatory criteria will be excluded from further consideration.
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