ITT265 - IT Service Management - Sunshine Coast Council is seeking to implement a modern, integrated ITSM platform to replace the current service management environment and provide a scalable foundation for improved technology service delivery. The project will initially focus on delivering a Minimum Viable Product ( MVP) for core ITSM capabilities, including incident, request, change, problem, knowledge, service catalogue, service level management and reporting. The solution must also provide a clear pathw
IT Service Management ( ITSM) platform implementation ITSM platform with incident, request, change, problem, knowledge, service catalogue, service level management and reporting; pathway to enterprise service management, software asset management, configuration management database and IT documentation management
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Sunshine Coast Council seeks a modern integrated ITSM platform to replace its current service management environment. Initial term of 5 years with 3 x 12 month extension options. Tenders must be submitted electronically via VendorPanel before 12 noon on 12 November 2026. Clarification cutoff is 48 hours prior to closing. Evaluation criteria include solution fit (40%), methodology (25%), social and economic factors (20%), capability and experience (15%), plus price. Shortlisted respondents must provide product demonstrations and sandbox testing. Contract is a QITC comprehensive contract.
Tenders must be submitted electronically through VendorPanel prior to the closing date of 12 noon, 12th November 2026. tenders will be accepted until 12 noon, 12th november 2026
Evaluation criteria include solution fit and requirements compliance (40%), capability and experience (15%), methodology (25%), social and economic factors (20%), and price. the nonprice evaluation criteria weightings are: evaluation criteria weighting solution fit and requirements compliance 40 capability and experience 15 methodology 25 social and economic factors 20
Mandatory criteria include health and safety, cyber security, and compliance. mandatory criteria o health and safety o cyber security o compliance
Clarification cutoff is 48 hours prior to the closing date. clarifications cutoff for requests for clarification or further information is 48 hours prior to the closing date
Prohibited contact with any local government employee or elected member may result in disqualification. any prohibited contact with a local government employee or elected member of council may result in the respondent or prospective respondent and their quote being disqualified from the tender process
ITO - Network Hardware and Field Services - The procurement will establish a contemporary replacement arrangement to ensure continuity of network hardware supply, maintenance, support and lifecycle management across CITEC' s IP- VPN, Inter- Data Centre and Point- to- Point Optical Transport services. It will replace ageing infrastructure, introduce modern technologies and network management capabilities, and maintain a reliable, resilient and scalable network environment to meet CITEC and Queensland Governm
Network hardware supply, maintenance, support and lifecycle management services Part A: network hardware, support and associated services; Part B: optical network infrastructure and services; Part C: breakfix replacement services; Part D: other network equipment and services
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Citec seeks a contemporary replacement arrangement for network hardware supply, maintenance, support and lifecycle management across its IP-VPN, inter-data centre and point-to-point optical transport services. The contract is expected to last five years with up to three one-year extension options. Suppliers may tender for one or more of four parts: network hardware, optical infrastructure, breakfix replacement, and other network equipment. Offers must be submitted electronically via VendorPanel by 12 November 2026. Evaluation considers capability, quality, cost and value for money. Mandatory requirements include compliance with the Queensland Government Supplier Code of Conduct and QITC comprehensive terms.
Offers must be received by the closing date and time. The closing date and time for offers is 2pm 12th November 2026. closing date and time for offers 2pm 12th november 2026
Part A includes manufacturerprovided warranty and maintenance arrangements for hardware supplied under the contract and management of warranty for existing hardware. manufacturerprovided warranty and maintenance arrangements for hardware supplied under the contract
The customer is not evaluating offers on the sole criterion of price. Criteria include capability and relevant experience, quality, cost and value for money, and contract compliance. the criteria against which the suppliers offer will be evaluated includes: capability and relevant experience ability to meet the requirements and the customers objectives quality cost and value for money contract compliance
Suppliers must hold current OEM accreditation, authorisation or reseller-partner status and provide evidence of a direct contractual or commercial relationship with the OEM. hold current oem accreditation, authorisation or resellerpartner status provide evidence of a direct contractual or commercial relationship with the oem
Failure to maintain a direct OEM relationship during the contract period may be considered noncompliance and may impact eligibility. failure to maintain a direct oem relationship during the contract period may be a considered noncompliance and may impact the suppliers eligibility to continue providing the services
ITT265 - IT Service Management - Sunshine Coast Council is seeking to implement a modern, integrated ITSM platform to replace the current service management environment and provide a scalable foundation for improved technology service delivery. The project will initially focus on delivering a Minimum Viable Product ( MVP) for core ITSM capabilities, including incident, request, change, problem, knowledge, service catalogue, service level management and reporting. The solution must also provide a clear pathw
IT Service Management ( ITSM) platform implementation ITSM platform with MVP for incident, request, change, problem, knowledge, service catalogue, service level management and reporting; pathway to ESM, SAM, CMDB and IT documentation management
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Sunshine Coast Council seeks a modern integrated ITSM platform to replace its end-of-life system. Initial 5-year term with 3x12-month extensions. Tenders due 12 November 2026 at 12 noon via VendorPanel. Evaluation criteria: solution fit (40%), methodology (25%), social/economic factors (20%), capability/experience (15%). Shortlisted respondents must provide product demonstrations and sandbox testing. No information session. Clarification cutoff 48 hours before closing.
Tenders must be submitted electronically via VendorPanel prior to the closing date of 12 noon, 12th November 2026.
Evaluation criteria include solution fit and requirements compliance (40%), capability and experience (15%), methodology (25%), and social and economic factors (20%).
Mandatory criteria include health and safety, cyber security, and compliance.
Clarification cutoff for requests for clarification or further information is 48 hours prior to the closing date.
Any prohibited contact with a local government employee or elected member of council may result in disqualification from the tender process.
ITT265 - IT Service Management - Sunshine Coast Council is seeking to implement a modern, integrated ITSM platform to replace the current service management environment and provide a scalable foundation for improved technology service delivery. The project will initially focus on delivering a Minimum Viable Product ( MVP) for core ITSM capabilities, including incident, request, change, problem, knowledge, service catalogue, service level management and reporting. The solution must also provide a clear pathw
IT Service Management platform ITSM core capabilities ( incident, request, change, problem, knowledge, service catalogue, service level management, reporting), enterprise service management, software asset management, configuration management database, IT documentation repository
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Sunshine Coast Council seeks a modern IT Service Management (ITSM) platform to replace its current system. The contract will deliver a minimum viable product (MVP) covering incident, request, change, problem, knowledge, service catalogue, service level management and reporting, with a clear path to expand into enterprise service management, software asset management, configuration management database and controlled IT documentation. Tender closes ****; evaluation based on solution fit, capability, methodology and social/economic factors. 5?year term with 3 extensions.
The deadline is 12 noon, 12th November 2026. Excerpt: "tenders will be accepted until 12 noon, 12th November 2026"
Award based on solution fit and requirements compliance. Excerpt: "solution fit and requirements compliance 40"
Must meet mandatory criteria: health and safety, cyber security, compliance. Excerpt: "mandatory criteria o health and safety o cyber security o compliance"
ITT265 - IT Service Management - Sunshine Coast Council is seeking to implement a modern, integrated ITSM platform to replace the current service management environment and provide a scalable foundation for improved technology service delivery. The project will initially focus on delivering a Minimum Viable Product ( MVP) for core ITSM capabilities, including incident, request, change, problem, knowledge, service catalogue, service level management and reporting. The solution must also provide a clear pathw
IT Service Management platform IT Service Management platform with core incident, request, change, problem, knowledge, service catalogue, service level management, and reporting capabilities; future expansion to Enterprise Service Management, Software Asset Management, Configuration Management Database, and IT documentation repository.
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Sunshine Coast Council invites tenders for an IT Service Management platform to replace its current system. The contract focuses on a minimum viable product with core incident, request, change, problem, knowledge, service catalogue, SLA, and reporting functions, with future expansion to enterprise service management, software asset management, CMDB, and documentation. The tender closes 12 noon, 12 November 2026. Evaluation uses mandatory health, safety, cyber security, compliance criteria and weighted non?price criteria, with presentations and sandbox testing for shortlisted bidders. Submission is via VendorPanel.
tenders will be accepted until 12 noon, 12th November 2026
evaluation of tenders will be conducted against predetermined evaluation criteria
mandatory criteria o health and safety o cyber security o compliance
clarifications cutoff for requests for clarification or further information is 48 hours prior to the closing date
any prohibited contact with a local government employee or elected member of council may result in the respondent or prospective respondent and their quote being disqualified
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