North Queensland Domestic and Family Violence Networked Hub Model - 24/7 Phoneline Function - The objective of this procurement activity is to improve safety for victim- survivors experiencing domestic and family violence ( DFV) across North Queensland through improved immediate DFV responses delivered by a networked hub model. The Suppliers are required to be located in North Queensland as well as have the necessary ICT infrastructure and telephony capabilities to support the delivery of this service effe
24/7 Phoneline Function for Domestic and Family Violence Networked Hub Model 24/7 Phoneline Function for Domestic and Family Violence Networked Hub Model
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The Department of Families, Seniors, Disability Services and Child Safety is seeking quotes for the 24/7 phoneline function of the North Queensland Domestic and Family Violence Networked Hub Model. The service aims to improve safety for victim-survivors by providing immediate DFV responses. Suppliers must be located in North Queensland and have the necessary ICT and telephony capabilities. The service delivery period is from 1 July 2026 to 30 June 2028. The service will operate 24/7 across Townsville City, Burdekin, Hinchinbrook, and Palm Island LGAs. The target cohort includes victimsurvivors of all gender identities. Brokerage funding is available for immediate needs. The estimated call volume is between **** calls per annum. Key deliverables include providing support, conducting risk assessments, developing safety plans, and facilitating referrals. Collaboration with other DFV services and government agencies is essential. Suppliers must comply with the DFV Support Services Investment Specification and have appropriate insurance. Evaluation criteria include organisational ability, cultural safety, risk assessment, collaboration, supervision, client management, and proposed model. Quotes are to be submitted electronically via the Queensland Government Vendor Panel.
The service delivery period for the 24/7 phoneline function is from 1 July 2026 to 30 June 2028.
The evaluation criteria include organisational ability and experience, cultural safety, accessibility and inclusion, risk assessment, collaboration and integration, supervision and psychosocial safety, client relationship management and data reporting, proposed model, and purposeful public procurement.
Suppliers must be qualified and located in North Queensland with the necessary ICT infrastructure and telephony capabilities. They must also demonstrate compliance with the DFV Support Services Investment Specification and have relevant insurances.
The request for clarification cut-off is COB 27 May 2026.
Suppliers must comply with the Supplier Code of Conduct and may be disqualified if they breach warranties related to anticompetitive conduct, conflict of interest, or criminal organisations.
North Queensland Domestic and Family Violence Networked Hub Model - 24/7 Phoneline Function - The objective of this procurement activity is to improve safety for victim- survivors experiencing domestic and family violence ( DFV) across North Queensland through improved immediate DFV responses delivered by a networked hub model. The Suppliers are required to be located in North Queensland as well as have the necessary ICT infrastructure and telephony capabilities to support the delivery of this service effe
North Queensland Domestic and Family Violence Networked Hub Model - 24/7 Phoneline Function - The objective of this procurement activity is to improve safety for victim- survivors experiencing domestic and family violence ( DFV) across North Queensland through improved immediate DFV responses delivered by a networked hub model. The Suppliers are required to be located in North Queensland as well as have the necessary ICT infrastructure and telephony capabilities to support the delivery of this service effe
Social Services/ Networked Hub Model/ Community Social Services
North Queensland Domestic and Family Violence Networked Hub Model - 24/7 Phoneline Function - The objective of this procurement activity is to improve safety for victim- survivors experiencing domestic and family violence ( DFV) across North Queensland through improved immediate DFV responses delivered by a networked hub model. The Suppliers are required to be located in North Queensland as well as have the necessary ICT infrastructure and telephony capabilities to support the delivery of this service effe
North Queensland Domestic and Family Violence Networked Hub Model 24/7 Phoneline Function
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The Department of Families, Seniors, Disability Services and Child Safety is seeking qualified suppliers to deliver the 24/7 phoneline function for the North Queensland Domestic and Family Violence Networked Hub Model. The objective is to improve safety for victims-survivors experiencing domestic and family violence across North Queensland. Suppliers must be located in North Queensland and have the necessary ICT infrastructure and telephony capabilities. The service delivery period is from 1 July 2026 to 30 June 2028. The service must be delivered across the LGAs of Townsville City, Burdekin, Hinchinbrook, and Palm Island. The service must be inclusive, trauma-informed, and responsive to diverse needs. Compatibility requirements, conditions, warranties, SLAs, and project benefits are detailed in the Request for Quote document.
The bid notice states that the service delivery period for the 24/7 phoneline function is from 1 July 2026 to 30 June 2028.
The bid notice mentions that conditions, warranties, and SLAs are detailed as per the Request for Quote document.
The bid notice states that the department is seeking responses from qualified suppliers who are required to be located in North Queensland as well as have the necessary ICT infrastructure and telephony capabilities to support the delivery of this service effectively.
The bid notice indicates that the supplier query cutoff is Tuesday 26 May 2026 at 11:00 pm E. South America Standard Time.
The bid notice states that the estimated value is over 3 million.
North Queensland Domestic and Family Violence Networked Hub Model - 24/7 Phoneline Function - The objective of this procurement activity is to improve safety for victim- survivors experiencing domestic and family violence ( DFV) across North Queensland through improved immediate DFV responses delivered by a networked hub model. The Suppliers are required to be located in North Queensland as well as have the necessary ICT infrastructure and telephony capabilities to support the delivery of this service effe
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