Contact Center/ Call Center/ Contact Centre/ Helpdesk Or Call Center Software
Contact Centre and Telephony Modernisation ****- The City of West Torrens invites tenders from Tenderers for the provision of Contact Centre and Telephony modernisation solutions. Refer to RFQ documents for additional information. Last day for enquires: 2pm, Thursday, 26 March 2026
services request for tender **** for contact centre and telephony modernisation
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The City of West Torrens is seeking tenders for contact center and telephony modernization solutions. The closing date for submissions is April 2, 2026, at 2:00 PM. Enquiries must be made in writing to the nominated contact person by 2 PM, Thursday, 26 March 2026. The tender documents include conditions of tendering, contract for services, specifications, and tender response schedules. The council reserves the right to amend, vary, supplement, or terminate the RFT at any time.
The bid notice states null
The council will have regard to, but not necessarily be limited to, the following criteria: insurance, compliance with work health and safety requirements, customer service experience and capacity, local supplier, the tendered prices, including the proposed pricing structure, the level of risk associated with negotiation of an acceptable contract for services, environmental management systems if applicable, degree of compliance with the requirements set out in this rft and the tender documents and such other matters that council considers relevant, including: details of current and previous relevant experience in the provision of the services, the provision of any aspect of the services by sub contractors if applicable, financial resources, staff resources and current and future contractsworkload.
Each tenderer must if applicable be licensed or registered to perform the services.
The last day for enquiries is 2pm, Thursday, 26 March 2026.
Provision of an Interactions Centre Solution - Provision of an Interactions Centre Solution- The ATO is seeking a single service provider to deliver a managed service including the provision, implementation and transition, and ongoing managed services for an Interactions Centre Solution ( ICS) that support the ATOs interactions and business transformation. The new ICS will replace the current ATO Contact Centre and unlock significant technology opportunities, increasing the ATOs ability to harness automatio
Provision of an Interactions Centre Solution
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The ATO is seeking a single service provider for an Interactions Centre Solution. The contract period is for 5 years with two option periods of 3 years each. A virtual industry briefing will be held on January 22, 2026. Tenderers must complete and return the data room confidentiality deed. All correspondence is through email. The closing date is March 16, 2026, at 2:00 PM ACT local time. The ATO proposes to enter into a contract with the successful tenderer by January 2027.
The ATO proposes to enter into a contract with the successful tenderer by January 2027 for an initial contract period of 5 years and two option periods with each option period being 3 years in duration.
Refer to section 23 conditions for participation in the conditions of tender.
Provision of an Interactions Centre Solution - Provision of an Interactions Centre Solution- The ATO is seeking a single service provider to deliver a managed service including the provision, implementation and transition, and ongoing managed services for an Interactions Centre Solution ( ICS) that support the ATOs interactions and business transformation. The new ICS will replace the current ATO Contact Centre and unlock significant technology opportunities, increasing the ATOs ability to harness automatio
Provision of an Interactions Centre Solution
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The ATO is seeking a single service provider for a managed Interactions Centre Solution. The closing date for the tender is **** virtual industry briefing will be held on January 22, 2026. The contract period is for 5 years with two option periods of 3 years each. Tenderers must complete and return the data room confidentiality deed. All correspondence is through email.
The ATO proposes to enter into a contract with the successful tenderer by January 2027 for an initial contract period of 5 years and two option periods with each option period being 3 years in duration.
Refer to section 23 conditions for participation in the conditions of tender.
Interactions Centre Solution Procurement - Pre- Release Notice - Pre- Release Notice for Interactions Centre Solution Request for Tender- On 8 May 2025, the Australian Taxation Office ( ATO) released its Annual Procurement Plan ( APP) which included SPC- 10676. This notice provides an update and advance notice to the market regarding the ATO s intention to release an Open Request for Tender ( RFT) the week commencing Monday 12 January 2026. The RFT will be for a single Service Provider to deliver a Managed
Interaction Centre Solution Procurement
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The Australian Taxation Office (ATO) is releasing an open Request for Tender (RFT) for a single service provider to deliver a managed service for an Interactions Centre Solution (ICS). The RFT will be open for 6 weeks. The ATO will hold an online webinar on November 24, 2025. Interested parties must preregister by November 21, 2025. The close date and time stated in this notice is when this prerelease notice will cease to be published and does not reflect the actual closing time for the RFT.
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