Contact Centre Replacement - CQUniversity currently operates an on- premises Cisco Finesse contact centre environment integrated with the University s Customer Relationship Management ( CRM) platform, SugarCRM, and the University s IT Service Management tool, Ivanti, to support customer interaction management and operational workflows. The University is seeking to evaluate modern Contact Centre platforms and associated capabilities to support evolving customer engagement expectations, operational efficiency
Contact Centre Replacement Contact centre platforms and associated capabilities
AI helper
CQUniversity is seeking to evaluate modern contact centre platforms and associated capabilities to replace its current on-premises Cisco Finesse environment. The goal is to support evolving customer engagement expectations, operational efficiency, scalability, integration flexibility, and future digital service delivery. The university is open to modern platforms that may offer different architectural models, integrated ecosystems, configurable components, partner solutions, or cloud-native services. Desired outcomes include uptime guarantees, improved user experience, AI technology assistance, and project benefits that enhance overall customer engagement and streamline staff assistance to students. The tender opens on June 30, 2026, and closes on July 22, 2026.
Design and Implementation of SCADA and Telemetry Upgrades, Including IT/OT Network Separation - The project involves the design and implementation of upgrades to telemetry, SCADA, and associated OT infrastructure, including secure IT/OT network separation. A single Design and Construct delivery model has been selected to provide end- to- end accountability and minimise interface risk. Works must be delivered while maintaining continuity of live water and wastewater operations and minimising operational di
design and implementation of scada and telemetry upgrades, including itot network separation upgrade and modernisation of telemetry and scada infrastructure, including consolidation of existing standalone scada platforms into a unified, supported environment. implementation of secure itot network separation, including the supply and installation of network hardware, cybersecurity controls, and secure remote access. integration of remote sites using appropriate communications technologies, including cellular, fibre, radio backup, and satellite where required. testing, commissioning, training, documentation, and operational handover of all systems. phase 1 audit, discovery, and baseline assessment phase 1a scada software proof of concept poc phase 2 itot network separation cybersecurity uplift phase 2a communications technology selection phase 3 core infrastructure main plant scada telemetry upgrades phase 4 remote sites telemetry rollout phase 5 optimisation, training and final handovers
AI helper
The tender is for the design and implementation of SCADA and telemetry upgrades, including ITOT network separation. The project will be delivered in phases, with a focus on improving operational reliability, enhancing cybersecurity, and providing a scalable platform. The contractor must provide a turnkey solution, including design, supply, installation, configuration, testing, commissioning, and handover. The project involves upgrades to existing infrastructure, ITOT network separation, and integration of remote sites. The contractor must develop a SCADA and telemetry standards manual. The project will be delivered in clearly defined, costed phases. The contractor shall implement and maintain a formal change management process for the duration of the contract. All changes to scada, telemetry, ot networks, cybersecurity controls, configurations, firmware, software, or operational parameters shall be managed through a mandatory request for change rfc process.
The bid notice states council anticipates that delivery of this project may occur over multiple stages across several years, subject to operational priorities and budget availability.
The contractor must demonstrate: proven experience delivering scada, telemetry, and itot network separation projects within the water and sewer utilities sector.
Design and Implementation of SCADA and Telemetry Upgrades, Including IT/OT Network Separation - The project involves the design and implementation of upgrades to telemetry, SCADA, and associated OT infrastructure, including secure IT/OT network separation. A single Design and Construct delivery model has been selected to provide end- to- end accountability and minimise interface risk. Works must be delivered while maintaining continuity of live water and wastewater operations and minimising operational di
design and implementation of scada and telemetry upgrades, including itot network separation upgrade and modernisation of telemetry and scada infrastructure, including consolidation of existing standalone scada platforms into a unified, supported environment. implementation of secure itot network separation, including the supply and installation of network hardware, cybersecurity controls, and secure remote access. integration of remote sites using appropriate communications technologies, including cellular, fibre, radio backup, and satellite where required. testing, commissioning, training, documentation, and operational handover of all systems. phase 1 audit, discovery, and baseline assessment phase 1a scada software proof of concept poc phase 2 itot network separation cybersecurity uplift phase 2a communications technology selection phase 3 core infrastructure main plant scada telemetry upgrades phase 4 remote sites telemetry rollout phase 5 optimisation, training and final handover
AI helper
The Muswellbrook Shire Council is seeking tenders for the design, supply, installation, configuration, testing, commissioning, and handover of a modernised telemetry and SCADA system, along with the implementation of secure ITOT network separation across the council's water and wastewater assets. The project will be delivered in clearly defined, costed phases. The contractor must provide a turnkey solution, taking full responsibility for the end-to-end delivery. The project may occur over multiple stages across several years, subject to operational priorities and budget availability. The contractor shall provide system lifecycle planning covering a **** year horizon. The contractor shall implement and maintain a formal change management process for the duration of the contract. The contractor shall ensure full auditability and traceability of all works delivered under this contract.
The notice states that the project will be delivered in phased stages, potentially over multiple financial years.
The contractor must demonstrate proven experience delivering SCADA, telemetry, and ITOT network separation projects within the water and sewer utilities sector.
Set your alerts once. Let opportunities come to you.
1
Tell us what you sell
Add keywords for your products or services. Smart matching helps find tenders that do not use the exact same words.
2
Start the free trial and receive alerts
Start the 14-day free trial and receive alerts with links to documents or official pages.
3
Fine-tune your feed
Adjust keywords, states/territories, delivery times and email style. Use filters and map view when needed.
What our users say
All tenders related to our product are captured by you and sent to us. In my opinion, it’s perfect—broad coverage and easy searches across the tender documents.
R. M. Ferreira
They deliver on their promises. The information is simple and straightforward.
G. G
They provide information on a wide and varied range of purchasing processes. All the necessary details are also included.
J. M. Defelitto
Very good and accurate information about the tenders: consistent and precise.
G. R. Ortiz
The tool is truly effective at scanning tender documents, efficiently delivering bids.
We selected helpful reviews from real users. Order may change periodically.
The idea of ​​using a keyword and sending the information by email is very good.
U. Solutions
I closed deals thanks to the information gathered by the search tool. There’s no need to research across multiple media outlets.
J. Comunale
The search engine that finds what I'm looking for just by entering keywords
J. P. L. Construccion
Excellent information. Just what I was looking for.
L. H. Borrelli
A complete, easy-to-use system. Support from calm, patient, and clear-teaching professionals.
W. M. Da Silva
It encompasses all portals in one place.
G. Ferrea
The platform is very user-friendly.
N. Lobato
The filtering is well done, and I also receive the tenders I can participate in directly in my email.
E. B. Da Fonseca
Efficiency in search times.
R. Chavez
Excellent platform to help promote and expand the reach of your work.
C. Merino
I quickly find the tenders that interest me.
S. Roque
The information helps me submit my bids on time for tenders, and I also have readily available information on upcoming tenders. So far, I am very satisfied with what I have received.
M. A. Z. Armenta
Sending job opportunities via email is very good. Their information sources are rich in opportunities. The ease of use and advanced search options also make the work easier. The great advantage is the well-organized compilation that facilitates the search for opportunities.
BidHits helps businesses find Australian public tenders. We monitor official portals daily, organise opportunities in one place, and deliver results on the site and by email.
Enter your email and activate the trial. For 14 days you can use all features. If you do not subscribe at /subscription.php when it ends, the tender list becomes limited and there are no automatic charges.
No. We monitor major official portals and bring matching opportunities into one workflow. You can receive alerts by email on the schedule you choose.
Whenever possible, yes. Some official portals require login or block direct links. In those cases, we point you to the official process page so you can access the documents there.
Yes. In the tenders panel you can filter by state/territory, procurement method, dates and value ranges. In settings, you can save preferences for future alerts and searches.
Yes. After signup you can switch to the map view and see tenders by location.
Smart matching helps find opportunities related to what you sell, even when a tender uses different wording. It can make mistakes, so you can improve results by adding, editing or removing keywords.
Yes. You can query tenders via API and receive data in JSON or XML. Documentation is available at /api_integration.php.
In Settings you can pause alerts or adjust delivery times. If you want to delete your account, just contact us. During the free trial there is no auto-charge.
We monitor major official portals every day at Commonwealth, state/territory and local council levels. Tenders are added as soon as they are available from the source portal.
Plans start at A$ 65.00 per month, with options for different business needs and billing terms. Start with a free trial and evaluate the results before subscribing, with no automatic billing.
Search a term, receive smart email alerts, open documents or official pages, and filter by region and procurement method.
Transcript
Welcome to BidHits.
Finding public tenders and bids is important. But what really matters is quickly identifying the opportunities that match what your company sells.
To get started, enter a few keywords that describe your products or services. BidHits shows relevant opportunities, highlights your keywords, and organizes everything by date.
Smart search is already enabled and uses artificial intelligence to expand your results, even when the tender uses different words from the ones you searched for.
For each opportunity, you can view a summary, access documents, mark it as a favorite, add private notes, remove what is not relevant, or view it on the map.
You can also use filters, run searches, and explore the day's opportunities directly on the map.
Start using BidHits now. It's fast, practical, and you can try it for free.
AI Assistant
Ask me about the tender...
Loading summary...
Methodology
Unaided survey with 1075 active users, conducted through 24/07/2026.
Single question: "Would you recommend our services to a friend or colleague?" - 90% answered "yes".
